System Operations Technical Trainer or Senior System Operations Technical Trainer

Duke Energy•Plainfield, IN

1d•Onsite

About The Position

This position is responsible for providing knowledge and competency-based training to operating personnel who are expected to perform system operations control center functions required by Duke Energy. The role involves developing new and experienced system operators using identified training methodologies and in accordance with industry guidelines. Responsibilities include analyzing, designing, and developing training materials to prepare system operators for reliable bulk electric system operation. The position also entails evaluating learning through assessment tools and performance demonstrations using simulation technology. Individuals will be mentored by experienced System Operations trainers and provided with train-the-trainer opportunities. The role requires developing the necessary competencies to be successful as a System Operations Technical Trainer fairly quickly. If performance is not deemed suitable for the role by the Training Director & General Manager, Grid Operations, the individual may be removed from the position after approximately one year of training development or at any time deemed appropriate by leadership.

Requirements

Technical degree
In addition to required degree, two (2) year related work experience
In lieu of Technical degree(s), High School/GED AND 4 year(s) related work experience
Technical degree
In addition to required degree, four (4) year related work experience
In lieu of Technical degree(s) AND 4 year(s) related work experience listed above, High School/GED AND 6 year(s) related work experience
NERC Certified Operator

Nice To Haves

In addition to desired degree, 2 years related work experience where commitment to training was demonstrated in a support role.
Excellent People skills.
Demonstrated credibility from working effectively with operators and leadership with diverse personalities from various socio-economic, cultural and ethnic backgrounds
Excellent Communication Skills.
Demonstrated consistency in communicating throughout the planning, coordination up to and including the implementation training plan for any upcoming training cycle, to all involved in the execution of the plan, in a timely manner
Accountable to Training manager and to team.
Dependable.
Consistently demonstrates attitude of a team player.
Actively participates in staff calls and meetings.
Able to lead training meetings in the absence of the Training Manager
Good written and verbal communications skills
Demonstrated excellence in job performance at previous level
External to the organization, persons performing this role have positioned themselves as a leader in training by effectively presenting and/or by facilitating sessions for operator conferences and workshops, through ongoing self-directed personal development and through their knowledge and skills associated with the operation of the Dispatch Training Simulator
Demonstrated competencies in Presentation Skills, Conflict Management, Microsoft Office products such as PowerPoint, Word & Excel
Demonstrated knowledge of Duke Energy's culture of compliance
Experienced in Course Development

Responsibilities

Overseeing the training and development of new Bulk Electric System Operators using the ADDIE Systematic Approach to Training and in accordance with NERC PER Training Standards and Duke Energy's System Operator Qualification Program requirements.
Overseeing the performance development of NERC Certified Bulk Electric System Operators using the ADDIE Systematic Approach to Training and in accordance with NERC PER Training Standards, NERC System Operator Certification Program, NERC Continuing Education Program, and any other regional and company-specific requirements. This includes writing NERC CE Approved Individual Learning Activity applications and executing training in compliance with applicable FERC Orders, including the FERC Standards of Conduct.
Collaborating with the Director and trainers within the SysOps training organization to stay informed of current and emerging training practices, trends, and methods; discovering innovative approaches to training system operators on relevant NERC Reliability Standard requirements.
Providing an optimal learning experience to operators, ensuring they have the necessary tools and content to perform real-time actions in normal, abnormal, and emergency conditions on the Bulk Electric System.
Communicating any emerging training tools and methods observed as program enhancements to the Training Director for consideration.
Interfacing with file and data management tools to accurately document a System Operator's initial training and to document and track NERC Certified System Operators' continuing education training hours in accordance with NERC System Operator Continuing Education Program guidelines.
Developing training for operationally-specific simulation scenarios, operating the training simulator, and developing content or working with an e-learning SME to develop content for the web-based environment.
Handling unexpected training challenges (e.g., technology malfunctions) in the system operator’s training environment without compromising the quality of the learning experience and keeping the Training Director informed of such activities.
Engaging ECC GMs and Managers in the planning of training activities and keeping them informed of relevant training matters affecting their group's training.
Providing positive and professional interactions across the PGO Organization and demonstrating an “actively caring” attitude that represents Duke Energy's diverse and inclusive workplace.