System Operations Supervisor (Dispatch)

Farmers Electric Cooperative • Greenville, TX

4d • Hybrid

About The Position

The System Operations Supervisor oversees all aspects of the cooperative's system communications, delivering a responsive and reliable flow of information between members, field crews, staff, other utilities, and emergency personnel. This position plays a critical role in managing dispatch operations and ensuring the quick resolution of both planned and unplanned system disturbances.

Requirements

• Minimum of 5 years of progressive experience in a utility or cooperative environment with responsibilities in communications, engineering, or system operations.
• Associate degree required.
• Analytical mindset with the ability to remain calm, composed, and effective under high-stress, fast-paced situations.
• Strong organizational, problem-solving, verbal, and written communication skills.
• Proficient with personal computers, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), and Crystal Reports.
• Valid driver's license required.
• Solid understanding of industry safety rules, regulations, and first aid practices.

Nice To Haves

• A bachelor’s or higher degree in a related field is preferred and may substitute for years of experience.
• Knowledge of SCADA, OMS, and backfeeding/switching procedures is strongly desired.

Responsibilities

• Supervise system operators and coordinate switching operations to maintain continuous, reliable power distribution.
• Process outage calls, direct response crews to remedy power interruptions, and ensure full compliance with the cooperative’s Emergency Operations Plan.
• Utilize SCADA and Outage Management Systems (OMS) to monitor grid conditions, analyze outage data, and operate electrical equipment remotely to mitigate threats and improve system reliability.
• Oversee daily logs, power system diagrams, and system map updates. Compile key data for regulatory reporting to bodies including the PUC, NRECA, and ERCOT.
• Manage Texas 811 utility locate requests, relay critical instructions to field crews, and resolve member inquiries or complaints with superior customer service.
• Train, motivate, and evaluate operations system personnel to ensure high productivity and professional growth.

Benefits

• Paid training
• Comprehensive health insurance
• Generous paid time off (PTO)
• Paid holidays
• Retirement pension plan
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree