System Operation Shift Supervisor - Oahu

Hawaiian Electric•Honolulu, HI

12d•Onsite

About The Position

The P RD OPERATING DISPATCH Department of the P SYSTEM OPERATION Division at Hawaiian Electric Company has 2 Management vacancies available. This role is a Professional Supervisor position. The Frontline supervisor oversees personnel operating the power system, including transmission and distribution operations, generation dispatch, outage management, field response, communications, and related data collection. This role directs and trains personnel in policies and procedures, and the use of system tools such as EMS, ADMS, OMS, and any other future control room tools for centralized utility operations. The supervisor coordinates generation, transmission and distribution system activities to ensure safe, reliable and economic grid operations. This role initiates emergency response when appropriate. The supervisor leads and fosters a competitive and service-oriented work culture and exerts high customer value with a safety mindset. This role champions change and the LEAN continuous improvement mentality. The supervisor serves as the subject matter expert and functional resource, mentoring, advising, and participating in system projects and/or IMT incident response.

Requirements

Thorough knowledge of electrical utility, generation, transmission, and distribution systems; normally acquired through job related operational experience.
Working knowledge of personal computers and related software applications such as: MS Excel spreadsheets, MS Word processing, etc.
Thorough knowledge of policies and procedures contained in such documents as the Collective Bargaining Agreement, Accident Prevention Manual, General Information Manual, etc.
Able to work a rotating shift.
Ability to identify and distinguish the difference between colors, including shades, hues, and tints.
Excellent oral and written communication skills.
Ability to handle difficult and/or sensitive issues while using tact, courtesy, and discretion.
Supervisory/leadership skills and abilities to work with a variety of individuals occasionally dealing with sensitive, difficult, or confrontational issues.
Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
Must have or be able to qualify for a State of Hawaii driver’s license.
Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy.
Several years (3-5) experience operating generation, transmission and distribution systems.

Nice To Haves

These standards may be adjusted periodically to meet business and safety objectives.

Responsibilities

Responsible for the day-to-day operations and is the primary point of contact during normal and emergency operations.
Reviews energy and grid resource availability and scheduled daily work plans.
Coordinates execution of work plans ensuring compliance with safety and operational requirements.
Monitors energy resources, power flow and voltages, and directs adjustments as necessary for optimum grid performance.
Checks various System logs and reports to ensure data accuracy and follows-up with appropriate process areas.
Frontline supervisor for operators and dispatchers.
Performs coaching and mentoring on subjects including safety, policies and procedures.
Reviews, verifies and modifies work schedule assignments, as required.
Prepares employee performance evaluations.
Prepares, reviews and adjusts switching orders and hold offs for current system conditions.
Coordinates hold off requests, and monitors repair order status.
Ensures that System displays and diagrams are accurate, and coordinates updates.
Primary point of contact for executive communications during high-profile incidents.
Coordinates with other first responder agencies, including Fire and Public Safety agencies (e.g, HFD, HPD, MPD), Civil Defense and other utilities during emergencies.
Addresses elevated customer questions and concerns.
Assists in gathering data for interruption analysis.
Participates in IMT emergency response.
Performs other duties as assigned.
Assists with development of procedures and policies, and for operational technology systems.
Performs research and data collections for reports, analyses, and studies.
Performs field investigations as needed.
Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.