System Manager II

Motorola Solutions•Washington, DC

7d•$85,000 - $95,000•Hybrid

About The Position

Motorola Solutions is seeking a System Manager to serve as the primary daily operational link, key communications liaison, and lead overseer of contracted services for a federal customer’s Office of Information Systems (OIS) Radio Services Division (RSD). This role is dedicated to supporting the federal customer who owns, operates, and maintains its land mobile radio (LMR) infrastructure across the National Capital Region and beyond. The System Manager will function as a dedicated customer service advocate, driving the execution of the federal customer’s Maintenance Agreement and coordinating seamless maintenance workflows with local service partners to sustain optimal system uptime and peak network performance.

Requirements

5+ years of experience in one of the following: LMR, Telecommunications, Public Safety, Engineering, Networking equipment, Lifecycle Services, Account Management, Management, Customer Service, Sales, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Sales.
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contracts.
Legal authorization to work in the U.S. indefinitely is required.
Must have a current, valid driver’s license.
Ability to obtain necessary security clearance as required by government contracts.
Ability to pass a law enforcement background check.
Successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Nice To Haves

Basic technical background on Day 1 with the ability and willingness to learn complex P25 radio systems, patching workflows, and R56 standards on the job.
Direct experience downloading software packages and transferring files securely across local drives or air-gapped environments.
Familiarity with crisis management and public safety operational environments (e.g., dispatching centers, emergency management operations, or command center environments).

Responsibilities

Lead day-to-day operations to fulfill all terms, conditions, and SLA metrics for G Series infrastructure, APX subscriber product lines, and integrated subsystems.
Pull reports from the Unified Event Monitoring (UEM) platform to provide to subject matter experts in order to track system events across Primary and DSR COREs, Prime sites, Dispatch, and RF Sub-sites.
Direct emergency restoration efforts and manage multi-tiered escalation procedures during system outages or degraded operational states.
Communicate directly with Motorola technical teams to report issues and initiate/open support cases when necessary.
Manage overall technical health and system stability, coordinating routine software updates and patch management across operational networks, maintaining foundational technical proficiency with an ongoing commitment to industry standards, and overseeing the repair, replacement, and staging processes for field equipment and subscriber units.
Coordinate repair, replacement, and staging for APX subscriber units through authorized repair depots.
Act as the central operational link between the federal customer, Motorola Central System Engineering (CSE), Technical Support Operations (TSO), and third-party vendors.
Organize and lead regular sync calls, maintain the master technical calendar, distribute invites, and capture/distribute meeting minutes.
Coordinate the system lifecycle refreshes and schedule routine preventive maintenance windows to minimize disruption to active law enforcement operations.
Compile, assemble, and distribute weekly and monthly service reports— utilizing readily available corporate templates to deliver metrics on system availability, open support cases, SLA performance, and active maintenance trends aligned with corporate and the federal customer’s interests.
Maintain accurate operational records, asset license matrices, and service histories within specified corporate portals and databases, including Customer Hub, Project Place, and Customer Relationship Management (CRM) tools.