System Integration Specialist

Arrow International•Cleveland, OH

2d•Onsite

About The Position

Join the Fun at Arrow International! Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast! We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July! If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.

Requirements

Minimum of 3 years education or commensurate experience in Windows based software installation and PC repair.
Competency in various software including MSOffice, Windows, Windows Server, VMware, Active Directory and WIFI technology
Competency in network technologies including the Cisco family
Working knowledge of electronic products and services.
Ability to read software and technical manuals.
Strong analytical and troubleshooting skills are imperative.
Excellent written and verbal communication skills.
Strong customer relation and phone skills.
Must be self-motivated to work independently without direct supervision.
Effective planning and organizational skills to efficiently manage time and workload.

Nice To Haves

Previous experience in customer technical support.
Prior experience in supporting electronic gaming devices.
Prior experience in supporting and installing proprietary software
Certification and 2 or more years of commensurate experience in network technologies.
Certification and 2 or more years of commensurate experience in computer repair

Responsibilities

Responsible for integrating electronic systems, including hardware, software, and firmware.
Troubleshoot and repair computer hardware and software issues.
Ability to interpret site surveys and translate requirements to the integration process.
Exceeds customer satisfaction objectives as outlined by Arrow management.
Recommends and executes appropriate solutions in a timely manner.
Ability to gather trace information when troubleshooting systems problems.
Analyzes customer equipment problems in accordance with established performance standards.
Responsible for meeting shipping deadlines in relation to installation schedules.
Work closely with Product Support to diagnose problems and develop engineering changes when needed.
Monitor specifications of products in compliance with state regulatory agencies.
On-site installations, surveys, and support required when needed.
Assist customers on the configuration and programming of Arrow equipment.
Technical training on Arrow equipment for distributors and new employees.
Assist on writing technical manuals and web updates for new equipment.
Responsible for following up with customers promptly when needed.
Afterhours support on an on-call rotation – when applicable