System Integration Engineer

Vertiv • Westerville, OH

4d

About The Position

The System Integration Engineer is responsible for producing and supporting SiteScan, WebControl, and Ignition software monitoring solutions. The role is part of the main production group that deploys and manages all aspects of software implementation, and provides technical support to internal groups and end users.

Requirements

• A bachelor's degree in computer science or a similar degree, or equivalent training and experience.
• At least four years of equivalent industry experience in one or more of the following: BMS systems, electronic monitoring systems, protocols and integration, computer-based networks, database administration, or software support.
• At least three years of experience interacting with customers in a support role; technical support experience is preferred.
• Experience interacting with customers in a technical role and working directly with hardware and/or software systems in data-center or other high-availability environments, or equivalent training and experience.
• Excellent technical knowledge of Vertiv monitoring products and services or similar monitoring systems.
• Effective troubleshooting skills and ability to document resolutions.
• Strong knowledge of PCs and operating systems, including Windows 10, Server 2016, and current systems.
• Proficiency in Microsoft Office products, especially Outlook, Excel, and SharePoint.
• Firm understanding of data communications processes, including network devices, LANs, WANs, VPNs, RDP, WebEx, and other remote-access tools.
• Firm understanding of protocols including Modbus, RS232, RS422, RS485, ARCnet, BACnet, LON, SNMP, and other network protocols.
• Experience with schematics and wiring diagrams.
• Excellent written and verbal communication skills.
• Excellent organizational and time-management skills.
• Strong analytical and problem-solving abilities.
• Positive attitude and flexibility in a rapidly changing environment.
• Ability to manage multiple projects and issues simultaneously.
• Ability to interact appropriately with all organizational levels and with customers.
• Conscientious, accurate, detail-oriented, and self-motivated.
• Ability to work without direct supervision.

Nice To Haves

• Bachelor's degree in computer science or a similar degree.
• Technical support experience.

Responsibilities

• Work directly with customers to provide software installations.
• Manage equipment lists and gather equipment information for assigned projects.
• Work with sales to scope and quote projects.
• Assist with licensing and upgrades.
• Participate in developing departmental procedures and guidelines.
• Participate in creating templates for Vertiv and third-party equipment, including cooling, power, environmental, and other equipment commonly used for monitoring.
• Participate in meetings about new devices to be monitored.
• Manage template libraries.
• Assist with testing and developing new software releases.
• Track and resolve field issues related to development.
• Create and maintain technical support documentation related to Environet products.
• Provide domestic and international technical assistance as an escalation contact.
• Provide feedback to the product management group.
• Attend recurring meetings and new-product and self-development training classes.
• Stay familiar with new products and environments that may affect product operation, including revisions, updates, and upgrades.
• Perform other duties or projects as assigned.

What This Job Offers

• Job Type: Full-time