System Integration Engineer

Vertiv•Westerville, OH

4d•Onsite

About The Position

We are currently seeking a System Integration Engineer to join our team. This position is responsible for the production and support of SiteScan, WebControl, and Ignition software monitoring solutions. This role acts as part of the main production group who deploy and manage all aspects of the software implementation. The role will also provide technical support for internal groups and end users.

Requirements

BS CS – preferred
Or similar Computer Science/ degree, or equivalent training and experience in the following areas: Interacting with customers in a technical role, Working directly with hardware and/or software systems in data center or other high-availability environments
Minimum four years equivalent industry experience in one or more of the following: BMS systems, Electronic Monitoring systems, Protocols and integration, Computer based networks, Database Administration, Software support
Minimum three years-experience interacting with customers in a support role required, technical support experience preferred
Excellent technical knowledge of Vertiv Monitoring products and services or similar monitoring systems is required
Effective troubleshooting skills and resolution documentation
Strong knowledge of PCs and Operating Systems: Windows 10, Server 2016 and current systems
Proficient in all Microsoft Office products, especially MS Outlook, Excel and Sharepoint
Firm understanding of Data Communications Processes, including: Network devices, LANs, WANS, VPNs, RDP, WebEx and other remote access tools
Firm understanding of key protocols: Modbus, RS232, RS422, RS485, ARCnet, BACnet, Modbus, LON, SNMP and other network protocols.
Experience with schematics and wiring diagrams
Excellent writing and verbal communication skills
Excellent organizational and time management skills
Strong analytical and problem-solving abilities
Possess a positive attitude and flexibility in a rapidly changing environment
Ability to manage multiple projects/issues simultaneously
Properly interact with all levels in the organization, and with the customer
Conscientious, accurate, detail oriented, and self-motivated
Ability to work without direct supervision

Responsibilities

Work directly with customers to provide software installations
Manage equipment lists and the gathering of equipment information for assigned projects
Work with sales to scope and quote projects
Assist with licensing and upgrades
Participate in development of departmental procedures/guidelines
Participate in template creation for Vertiv and third-party equipment such as Cooling, Power, Environmental and other equipment common to monitoring.
Participate in meetings for new devices to be monitored
Manage the template libraries
Assist with testing and development for new software releases
Track and resolve any field issues related to development
Create and maintain any technical support documentation related to the Environet products
Provide Domestic and International Technical Assistance as an escalation contact
Provide feedback to product management group
Attend re-occurring meetings
Attend new product and self-development training classes
Stay familiar with new products/environments that may affect product operation to include new revisions, updates, upgrades, etc.
Other duties or projects as assigned