System Implementation Specialist Remote
About The Position
One of our clients, medical devices and services company is looking for an enthusiastic System Implementation Specialist - fully remote. Must be authorized to work in US for ANY EMPLOYER. No H1 Visa support for this position. Fully remote position, with 70% travel to customers sites. Permanent position with great benefits. Salary range 70-90K Depending on experience. Must live near by major airport. System Implementation Specialist Role: The System Implementation Specialist provides professional, hands-on support for company’s central station systems, ensuring seamless installation, integration, and performance in hospital environments. This role includes conducting site surveys, managing installations and system add-ons, troubleshooting complex issues, and delivering exceptional customer support throughout the product lifecycle. Specialists also participate in the national on-call rotation, providing after-hours support to ensure continuous uptime and customer satisfaction. This is a home-based field position requiring approximately 70% travel to hospital sites. The role involves physical activity, including working in ceilings, under desks, and other hospital infrastructure spaces. Overnight stays and occasional weekend or holiday on-call coverage are required. Must be able to lift up to 75 lbs. with or without assistance.
Requirements
- Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology; Bachelor’s degree preferred.
- Experience with telemetry or RF systems (minimum one year preferred).
- Working knowledge of Microsoft Windows OS and IT networking concepts.
- Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems.
- Excellent communication, organization, and critical thinking abilities.
- Customer-focused, independent, and solutions-oriented with a positive attitude.
- Valid driver’s license with a clean driving record.
Responsibilities
- Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
- Verify that all systems meet company’s performance and quality standards through comprehensive testing.
- Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
- Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
- Coordinate and perform system updates and upgrades as required.
- Maintain detailed and accurate documentation for all service and installation activities in accordance with company’s Quality System and Administrative policies.
- Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
