Implementation Coordinator (Remote)

MRIoA•Salt Lake City, UT

9h•Remote

About The Position

The Implementation Leader is pivotal in guiding implementations for all internal and external stakeholders and involves direct interaction throughout all implementation phases. With a strong focus on customer service, the Implementation Leader is the primary contact for new client onboarding and existing clients adding new lines of business or expansions. Roles: The Implementation Leader will partner with the SVP and Director of Customer Success to obtain all information regarding clients coming up for implementation prior to the signed contract. Provide information to all internal stakeholders along with a path forward. During the implementation process, internal prep and client meetings will be conducted along with all expectations, and ramp is communicated to ensure a smooth and successful transition. May be responsible for supporting and participating in other activities as assigned by the Implementation Manager Lead and coordinate all aspects of client readiness for MRIoA (Medical Review Institute of America) business, ensuring operational & clinical preparedness by the anticipated start date. Drive the implementation process, preparing the business to support incoming cases from day one of planned go-live. Manage the process of obtaining test cases to inform the operations & clinical teams of client needs and process adjustments. Use test cases in collaboration with operations & clinical team to determine ramp plan when applicable. Develop agendas for client meetings, document discussions, and ensure timely and accurate completion of all implementation tasks by all parties, including the client. Set the agenda for the calls by soliciting input from participants and send out notes the day of the call with a summary of list of deliverables and owners. Act as a liaison with clients, implementing/expanding new lines of business through go live.

Requirements

Proven ability to work in a fast-paced, high-functioning environment, managing multiple priorities to meet deadlines.
Personal computer literacy and high competency in use, including Word, Excel, PowerBI, and PowerPoint.
Exceptional organizational skills with meticulous attention to detail
Excellent communication and interpersonal skills
Excellent critical thinking skills and a strong focus on detail
Experience with speaking with client stakeholders
Experience/knowledge of IRO processes, UM, or Managed Care, along with knowledge of medical insurance terminology and processes
Bachelor's degree

Nice To Haves

PMP Certified preferred

Responsibilities

Communicate implementation status updates to MRIoA stakeholders.
Identify and implement improvements to support smooth client implementations.
Undertake special projects and other tasks assigned by the Implementation Manager.
Resolve implementation issues impacting the team for clients before going live.
Complete and support all Compliance Program activities promptly.
Participate in company meetings and committees as requested.
Complete other duties as requested