Implementation Coordinator

TownSq • Richardson, TX

5h • Onsite

About The Position

We are seeking a proactive and detail-oriented Implementation Coordinator to
ensure successful execution of processes and schedules. This role is responsible
for coordinating and overseeing the implementation of new projects, products, or
software. This includes working with cross-functional teams, monitoring
timelines, and ensuring project goals are met. This role is onsite 5 days a
week at our Richardson, Texas location.

Requirements

• Bachelor’s degree in business administration, operations management, or related field.
• Minimum of 1-2 years in operational, project management, or software implementations.
• Excellent problem-solving skills and the ability to manage client escalations effectively required
• Proven experience in process improvement and workflow documentation required
• Strong communication and stakeholder engagement skills required
• Ability to track, analyze, and report on key performance metrics required
• Strong intermediate to advanced Excel and other MS office skills required
• Excellent time management skills
• Ability to work efficiently both independently and in group environments
• Ability to maintain confidentiality required
• Travel required, must have ability to possess or maintain a valid passport to travel outside of the US as needed

Nice To Haves

• PMP or Scrum certification a plus but not required
• HOA industry background a plus.
• HOA software experience a plus.

Responsibilities

• Serve as subject matter expert for all data aspects of customer onboarding and migrations
• Engage in process change discussions, collaborating with stakeholders and leadership to ensure a smooth team adoption of new workflows
• Configure data with support systems and tools
• Provide recommendations to resolve individual barriers or issues
• Provide regular and timely communication to internal staff, partners, and clients
• Lead strategy discussions with cross-functional collaborators to solve data or process gaps
• Document onboarding trends and proactively work with leadership to develop strategies and solutions to problems
• Ensure successful cutover through effective planning
• Gather client feedback on overall project support
• Perform data audits to verify accuracy and integrity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level