Implementation Coordinator

One to One Health•Chattanooga, TN

About The Position

One to One Health is a leading provider of onsite healthcare solutions, dedicated to enhancing employee well-being and productivity through accessible, high-quality medical services. We partner with businesses to bring comprehensive healthcare directly to their workforce, ensuring convenience, efficiency, and personalized care. Position Overview: Under the general leadership of the Director of Implementation at One to One Health, the Implementation Coordinator will support the end-to-end process of deploying our onsite clinic services to new client locations and managing the expansion of existing sites. This role requires a strategic leader with a blend of project management, healthcare expertise, and client relationship skills. The ideal candidate will be pivotal part of the Implementation team by contributing knowledge and skills towards a successful setup and launch of our clinics, ensuring that all projects are delivered on time, within scope, and to the highest standards of quality.

Requirements

Bachelor’s degree in Healthcare Administration, Business Management, Nursing, or a related field; 1-3 years of experience in project management, preferably within the healthcare or onsite clinic industry.
Proven track record of successfully managing complex implementation projects from inception to completion.
Strong understanding of healthcare regulations, clinical operations, and technology systems.
Excellent communication, interpersonal, and leadership skills.
Ability to manage multiple projects simultaneously and work effectively under pressure.
Proficiency in project management software and tools.
Ability to travel 25-30% of worked time

Responsibilities

Project Management: Contribute to the planning, execution, and delivery of onsite clinic implementation projects.
Manage project timelines, budgets, and resource allocation as delegated.
Coordinate with cross-functional teams including clinical staff, operations, IT, and facilities management to ensure seamless integration.
Client Relations: Serve as the secondary point of contact or as delegated for clients during the implementation phase.
Understand client needs and requirements, providing tailored solutions to meet their specific demands.
Ensure client satisfaction through regular updates, problem-solving, and addressing any concerns.
Operational Oversight: Aid in the setup of clinic infrastructure, including medical equipment, technology systems, and facilities.
Ensure compliance with all relevant healthcare regulations, standards, and company policies.
Implement standard operating procedures (SOPs) for clinic operations and ensure their adherence according to One to One’s policies and protocols.
Team Leadership: Promote a team mentality within existing and new clinic staff during implantation projects.
Foster a collaborative environment and promote professional development within interdisciplinary teams.
Advocate and indorse One to One’s core mission and belief, “Do Good. Help Others”.
Continuous Improvement: Identify opportunities for process improvements and collaborate with the Director of Implementation to implement best practices to enhance efficiency and effectiveness.
Analyze project outcomes and client feedback to refine implementation strategies.
Participate in routine follow-ups with newly implemented clients and clinic sites to ensure successful operations and integrations.
Assist with training new team members aligning with our clinical training plan and clinical protocols.
Reporting and Documentation: Maintain accurate records of project progress, issues, and resolutions.
As delegated, prepare and present reports on project status, performance metrics, and other relevant information to senior management.