System Expert - GA

Vensure Employer Solutions•Duluth, GA

8d•Onsite

About The Position

We're seeking a candidate to help us improve and maintain our internal HR systems to meet the needs of our growing company. You'll be a critical part of our growing company, working on a cross-functional team to manage and improve the internal quality of services and implementing best practices to drive process improvement. You’ll have the chance to work in an open and collaborative environment, receive hands-on mentorship, and have ample opportunities to grow and accelerate your career! As a System Expert, you will work with the internal HR team, service delivery teams, training & operations to drive & control quality across internal HR systems.

Requirements

Bachelor’s or master’s degree
Strong analytical and facilitation skills
2-3 years of experience as a quality coach/analyst
Awareness of 7 QC tools
Working Knowledge of Excel – Pivot tables, VLOOKUP, data analysis
High level of confidentiality

Responsibilities

Test system interfaces to ensure functionality, reliability, and data accuracy
Diagnose and resolve system issues through root cause analysis
Troubleshoot and manage system-related issues via Jira ticketing and tracking systems
Provide post-launch system support to internal HR stakeholders
Establish efficient workflows and business processes aligned with organizational needs
Deliver end-to-end services including configuration, analysis, validation, data mapping, and system integration
Lead and support activities related to move-to-production, go-live execution, and system transitions
Ensure the accurate representation of technical expertise prior to distributing solutions to end-users
Understand and manage project scope, timelines, and key milestones
Provide consistent status reports and updates using internal reporting tools
Support project planning efforts and ensure successful implementation for both internal and external clients
Act as a trusted advisor to internal HR, guiding them toward optimal business solutions
Communicate effectively at both technical and high-level perspectives, including system components and touchpoints
Offer consultative services to address both immediate requirements and long-term strategic needs
Develop creative, sustainable solutions to support evolving HR objectives
Document processes, configurations, and workflows accurately
Disseminate critical information to relevant stakeholders to ensure alignment and

Benefits

Medical, dental, and vision coverage
401(k) with company match
PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
Life insurance
Short term disability
Long term disability
Employee assistance program (EAP)
Flexible spending account (FSA)
Health savings account (HSA)
Identity theft protection
Critical illness
Accident
Cancer
Hospital protection
Legal and pet insurance