System & Escalation Engineer

team.blue UK

1d•Hybrid

About The Position

We're seeking a Systems and Escalations Engineer to join our UK technical team under group brands that include Catalyst2, GURU Cloud and UKDedicated - someone who brings passion for tech and experience in hosting. This is a fast-paced and varied technical hands-on role involving escalated internal and customer support matters, provisioning new services, managing systems and mentoring other support team members.

Requirements

Minimum 2 years of strong hosting experience, especially with cPanel and WHM, with hands-on experience administering and troubleshooting the underlying Linux servers via the command line (CLI), not just through the cPanel/WHM interface.
Excellent technical knowledge of WordPress and other CMS/Ecommerce web apps.
Understanding of key internet protocols and technologies.
Able to demonstrate and apply a process-driven and security-focused mindset.
Strong troubleshooting skills.
Excellent spoken and written English communications.
Customer service driven with a desire to help others, backed by commercial awareness.
An inquisitive and positive mindset with strong motivation and ability to problem solve under pressure.
Ownership of delivering solutions and resolving multiple issues at pace.
Adaptable, flexible and quick thinker with attention to detail.
Strong organisational skills, able to manage workloads and schedules.
Right to work in the UK.

Nice To Haves

Plesk is a plus.
Saltstack, Ansible or other configuration management/orchestration tools.
Experience of: Windows Server, IIS, MySQL, Magento, VLANs/networking and Firewalls.
Understanding around programming languages such as PHP, Python and shell scripting.
Technical qualifications and/or degree-level education.

Responsibilities

Providing escalated in-depth 3rd line support to our customers. Primarily by email/ticketing, phone to a lesser extent.
Supporting our internal 1st & 2nd line support teams with technical escalations.
Deploying new customer services.
System administration, ongoing management and upgrades and liasing with vendors.