System Engineer

Technotopia Solutions • Atlanta, GA

3d • Hybrid

About The Position

The DECAL System Engineer provides maintenance, configuration, and reliable operation of endpoint and mobile architecture systems, including Microsoft Intune, Azure AD/Microsoft Entra ID, and Microsoft Endpoint Configuration Manager. The role works on one or more complex projects and combines technical skills with database administration knowledge.

The position researches new technology and develops a roadmap for the future direction of End User Support systems, helping them keep pace with business and IT needs. It actively resolves computer system problems to limit work disruptions and production outages. The engineer also supports staff and customers, oversees escalations, and provides service performance information and recommendations to management.

Requirements

• Bachelor's degree in a related field and three years of progressively responsible, professional-level analyst and systems experience in a large-scale information technology environment, or an equivalent combination of education and experience sufficient to perform the essential duties.
• Experience with Intune Endpoint Management, Azure Microsoft Entra ID, Azure Administration, and Active Directory.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to prioritize and assign work.
• Knowledge of inventory management principles.
• Ability to install, configure, troubleshoot, and apply critical thinking across Windows 10/11, Apple, Android, Azure, Entra ID, Intune, and Active Directory platforms and systems.
• Knowledge of networking and how devices connect and route on Ethernet and Wi-Fi networks.
• Ability to analyze processes, information, and data to recommend solutions.
• Ability to create and update documentation and knowledge articles.
• Knowledge of Windows System administration and Microsoft Active Directory 2012 or later.
• Knowledge of hardware, operating systems, and software for laptops, desktops, and Android and iPhone mobile devices.
• Knowledge of supporting computer peripherals, network copiers, and video conference equipment.
• Strong troubleshooting skills and knowledge of server and network equipment.

Nice To Haves

• PowerShell scripting and proficiency administering Azure through the Azure Admin portal.
• Basic network troubleshooting, diagnostics, and repair experience.
• Day-to-day troubleshooting, diagnostics, and support experience for laptops, printers, and similar equipment.
• Security and patch management experience.
• Experience with the ServiceNow ticketing system, San Diego version or later.
• Windows 11 operating system experience.
• Microsoft 365 support experience, including M365 Copilot, Copilot Chat, and Teams administration.
• Experience supporting, installing, and troubleshooting Microsoft 365 products, including Microsoft Teams, Teams Premium, and New Outlook.
• Experience with Microsoft Intune and Endpoint Configuration Manager.
• Hands-on experience with hardware and software infrastructure tools.
• Knowledge of Windows Server 2012–2019, Microsoft 365, Microsoft Azure, and Microsoft Teams.
• Understanding of daily operations and delivery processes.
• Experience with application and software installation and troubleshooting.
• Understanding of networking topology.

Responsibilities

• Build and deliver application packages for Intune Endpoint Manager.
• Manage and coordinate urgent and complicated support issues.
• Act as an escalation point for endpoint-device requests and incidents.
• Administer and manage mobile devices and laptops.
• Develop methodologies and escalation processes to ensure appropriate escalation and information flow within the organization.
• Administer Azure and the Azure Admin portal.
• Train, coach, and mentor support staff.
• Build, edit, publish, and document training materials for support staff, including video documentation.
• Interact with internal and external customers.
• Provide KPI and trend data and reporting weekly, monthly, and as needed.
• Maintain an effective framework for managing and improving customer IT support.
• Advise management on escalated incidents and identified trends.
• Recommend solutions that may require additional client support or system enhancements.
• Research new technology and develop a roadmap for the future direction of End User Support systems.
• Resolve computer systems problems to limit work disruptions and production outages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level