System Engineer

NTT DATA Services•Newark, NJ

2d•$102,341 - $170,569•Onsite

About The Position

The Field Office Deskside Technician provides onsite IT services at field offices as part of Mission and Site Support Services within the Service Delivery Line of Business. The role delivers MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations. The technician also staffs a walk-up Tech Bar for immediate troubleshooting and IT fixes, helping improve user satisfaction and minimize downtime. The position requires troubleshooting, IT asset management, and customer service skills to handle changes and repairs efficiently and support productivity in mission-critical environments.

Requirements

Master's degree; one and one-half years of additional experience may substitute for one year of a typical degree program.
At least 10 years of experience performing deskside technical support roles or responsibilities.
Ability to obtain Public Trust clearance.
Proficiency in troubleshooting end-user devices.
Ability to provide onsite IT support as needed.
Familiarity with IT asset management.
Strong communication and customer service skills.

Responsibilities

Provide MACD (Move, Add, Change, Delete) support for end-user devices.
Perform proactive monitoring and break/fix services to maintain reliable device operations.
Provide onsite IT support at field offices as needed.
Staff a Tech Bar and provide immediate walk-up troubleshooting and IT fixes.
Support IT asset management.
Handle device changes and repairs efficiently.