System Engineer

Ntiva, Inc.•Bethesda, MD

2d•$75,000 - $90,000•Hybrid

About The Position

Ntiva is seeking a Systems Engineer to be the accountable owner for IT operations governance and onsite day-to-day field support for a DC-based client. The role involves delivering scheduled onsite support, addressing technical issues, and driving continuous improvement through project involvement, trend analysis, problem management, and documentation. The Systems Engineer will also provide technical guidance and operational leadership for organization-wide issues and initiatives, ensuring Ntiva and its clients maintain secure, well-documented, high-performing technology environments that support evolving organizational needs.

Requirements

5+ years of experience in IT operations, service delivery, or a similar field (MSP or internal IT environment).
Strong Microsoft 365 administration: Exchange Online/Entra ID, Outlook, Teams, SharePoint, and OneDrive.
Identity and access management: MFA, Conditional Access, Azure AD / Entra ID, and account lifecycle management.
Windows endpoint support: hardware troubleshooting, OS imaging, standard builds, and device configuration.
Endpoint management tools: Microsoft Intune and Autopilot, device compliance policies and remediation.
Networking fundamentals: connectivity troubleshooting, VPN, Wi-Fi, DNS, and DHCP basics.
Ability to manage operational service reviews, KPI tracking, backlog governance, and stakeholder reporting.
Experience with documentation and process improvement: playbook authoring, SOP creation, and knowledge base maintenance.
Strong communication skills — able to explain technical issues clearly to non-technical staff and leadership.
Ability to work independently, manage competing priorities, and maintain a professional demeanor under pressure.
Leadership experience in an IT capacity — team lead, supervisory, or IT management background preferred.
This role involves a combination of desk-based work and physical activity including standing, walking the office floor, and handling IT equipment.

Responsibilities

Attend daily, scheduled onsite appointments to provide end-user support, maintain, upgrade, inspect, and manage client IT infrastructure.
Provide hands-on user support and walk-up triage during onsite visits, including resolving application issues, handling password resets and account access, troubleshooting hardware, performing device setup and migration, and supporting employee onboarding and offboarding.
Troubleshoot and resolve organization-wide outages or disruptions, coordinating with remote support staff.
Conduct workstation audits for patch compliance, disk encryption, and Intune/Autopilot enrollment.
Validate network connectivity, VPN access, and Wi-Fi stability.
Maintain a spare parts and workstation inventory, recommending purchases as needed.
Identify and remediate non-compliant devices.
Ensure server room equipment is documented, maintained, and reviewed for potential disruptions.
Maintain and troubleshoot endpoint and infrastructure standards.
Perform IT operations management, including reviewing ticket trends, preparing service reports, leading problem management, maintaining a change calendar, and providing post-project support.
Overhaul, build, and maintain operational client documentation and playbooks, including network diagrams, device inventory, account structure, processes, and known-fix playbooks.
Standardize repeatable processes to reduce incident churn.
Work closely with Ntiva dispatch support and remote Service Delivery teams.
Provide excellent customer service as the client's designated IT contact.

Benefits

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions (4% match on 5% contribution, no vesting period)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO)
Volunteer Time Off (VTO)
8 Paid Holidays
3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program (cash bonus for successful referrals)
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent