System Engineer

Supermicro•San Jose, CA

33d•Onsite

About The Position

Supermicro is a leading provider of advanced server, storage, and networking solutions. We are seeking a passionate and committed System Engineer to join our team. The System Engineer will be responsible for identifying and resolving potential problems and supporting customer issues. This role requires a strong understanding of PC, system, server operations, and diagnostics, with the ability to distinguish between hardware and software product problems.

Requirements

Bachelor's Degree in Electronics or Computer Science preferred
Minimum of 5 years' experience in Computer Systems service and troubleshooting and customer server environment preferred
Good Software Operation Skill, Linux and Windows
Detail oriented and good time management is essential
Excellent communication skills both written and verbal
PXE Networking experience
CPU / GPU / MEM troubleshooting related experience

Responsibilities

Assist manager with special cases such as GPU, Memory, and CPU test processes.
Review and report customer RMA problems in the RMA Repair Database.
Ensure quality control within the team to meet Commercial, Military, Medical Standards, and customer satisfaction.
Perform customer support activities for Supermicro products and third-party accessories on our servers.
Ensure incoming RMA backlog is reviewed weekly and meets RMA repair guidelines for response time and service level to customers.
Self-improve by studying newly released products and providing new test guidelines for technicians.
Create and improve testing SOPs to meet expected quantity within turnaround time.
Work closely with the manager and report potential problems that could impact the timely completion of RMA repairs to customers.
Substitute for and perform all duties listed in the system repair and test technician requisition.