System Engineer

Newrez•Coppell, TX

12d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. POSITION SUMMARY The System Engineer is responsible for the design, stability, and operational support of enterprise infrastructure and applications. This role combines strong systems and network engineering expertise with production support responsibilities across the Application Lifecycle Management (ALM) framework. The System Engineer ensures enterprise systems and applications are reliable, secure, scalable, and operationally ready from onboarding through retirement, partnering closely with infrastructure, development, security, vendors, and business stakeholders. DESCRIPTION Essential Functions, Duties, and Responsibilities Systems & Infrastructure Engineering Evaluate, monitor, and troubleshoot enterprise network, server, and datacenter infrastructure across production and non-production environments. Design, implement, and maintain infrastructure improvements to enhance performance, reliability, and resilience. Provision, configure, and support servers, networking hardware, and system software. Monitor network performance, firewalls, IDS/IPS systems, system functionality, and logging platforms. Develop, maintain, and enforce IT security standards and policies. Perform complex troubleshooting across OS, network, application, and integration layers (Layer 1–7). Research, develop, and implement automation tools, monitoring solutions, and standard operating procedures to reduce risk and outages. Own IT hardware and software maintenance, lifecycle management, and procurement activities. Application Lifecycle Management & Production Support Participate in all phases of the ALM framework (intake, build, test, release, operate, optimize, and retire) from a systems and production support perspective. Provide Tier 2/3 production support for enterprise and third-party applications. Support application onboarding, architecture reviews, and production readiness assessments, ensuring monitoring, supportability, and recovery standards are met. Support releases by validating runbooks, monitoring, alerting, rollback procedures, and escalation paths. Ensure smooth transition of applications from project delivery into steady-state operations. Assist with application decommissioning and retirement, ensuring proper cleanup of infrastructure and dependencies. Incident, Change & Operational Excellence Monitor application and system availability, performance, and integrations using established tools. Lead or participate in incident response, triage, root cause analysis (RCA), and post-incident reviews. Act as an escalation point for high-severity incidents, coordinating resolution across internal teams and vendors. Communicate incident status, risks, and resolutions clearly to technical and non-technical stakeholders. Support ITIL-aligned change, release, and environment management processes. Identify recurring issues and drive long-term remediation through problem management and continuous improvement. Documentation & Collaboration Create and maintain accurate technical documentation, runbooks, and operational procedures. Act as a liaison between infrastructure, application teams, security, vendors, and management. Ensure expectations are clearly communicated and met in a timely and effective manner. Perform related duties as assigned by management. Other Duties, and Responsibilities Ability to effectively and accurately convey information to others. Performs related duties as assigned by management.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
3+ years of experience in Systems Engineering, Infrastructure Support, or Enterprise Production Operations.
Proven experience supporting enterprise systems and applications in production environments.
Experience with system deployments, upgrades, and migrations.
Strong knowledge of IT and security controls, governance concepts, and audit practices.
Ability to operate effectively as an audit facilitator and liaison, rather than a hands on security operator.
Working knowledge of security architectures, cloud environments, and common security technologies sufficient to support audit discussions.
Excellent written and verbal communication skills, including the ability to present complex topics to executive audiences.
Strong organizational skills with the ability to manage multiple audit activities and deadlines simultaneously.
High attention to detail while maintaining the ability to synthesize information into clear audit narratives.
Ability to influence and coordinate across technical and business teams without direct authority.
Sound judgment in identifying risk, prioritizing issues, and supporting remediation discussions.
Ability to effectively and accurately convey information to others.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Responsibilities

Evaluate, monitor, and troubleshoot enterprise network, server, and datacenter infrastructure across production and non-production environments.
Design, implement, and maintain infrastructure improvements to enhance performance, reliability, and resilience.
Provision, configure, and support servers, networking hardware, and system software.
Monitor network performance, firewalls, IDS/IPS systems, system functionality, and logging platforms.
Develop, maintain, and enforce IT security standards and policies.
Perform complex troubleshooting across OS, network, application, and integration layers (Layer 1–7).
Research, develop, and implement automation tools, monitoring solutions, and standard operating procedures to reduce risk and outages.
Own IT hardware and software maintenance, lifecycle management, and procurement activities.
Participate in all phases of the ALM framework (intake, build, test, release, operate, optimize, and retire) from a systems and production support perspective.
Provide Tier 2/3 production support for enterprise and third-party applications.
Support application onboarding, architecture reviews, and production readiness assessments, ensuring monitoring, supportability, and recovery standards are met.
Support releases by validating runbooks, monitoring, alerting, rollback procedures, and escalation paths.
Ensure smooth transition of applications from project delivery into steady-state operations.
Assist with application decommissioning and retirement, ensuring proper cleanup of infrastructure and dependencies.
Monitor application and system availability, performance, and integrations using established tools.
Lead or participate in incident response, triage, root cause analysis (RCA), and post-incident reviews.
Act as an escalation point for high-severity incidents, coordinating resolution across internal teams and vendors.
Communicate incident status, risks, and resolutions clearly to technical and non-technical stakeholders.
Support ITIL-aligned change, release, and environment management processes.
Identify recurring issues and drive long-term remediation through problem management and continuous improvement.
Create and maintain accurate technical documentation, runbooks, and operational procedures.
Act as a liaison between infrastructure, application teams, security, vendors, and management.
Ensure expectations are clearly communicated and met in a timely and effective manner.
Perform related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions