System Engineer

Ntiva, Inc.•Mc Lean, VA

6d•$75,000 - $90,000•Onsite

About The Position

Ntiva is a Managed Services Provider that values growth, innovation, and teamwork. They are a community dedicated to helping each other, clients, and their businesses thrive. Clients view Ntiva as an essential part of their teams, relying on them for strategic guidance, fast solutions to complex challenges, and proactive support. Ntiva operates in a fast-paced industry, facing cybersecurity threats and rapid technology changes. They are looking for individuals who thrive in a dynamic, supportive environment and enjoy going above and beyond.

Requirements

At least 5 to 7 years of experience directly related to the duties and responsibilities specified.
Windows Server Administration/Deployment/Implementation.
Email Migrations – On-Prem/O365/Google Suite.
Intune/Endpoint Manager Setup/Configuration.
Microsoft Azure Knowledge – Implementation of VM’s, VNets, Virtual Gateways, Virtual Firewalls.
Sharepoint Online – Implementation / File Migrations / OneDrive.
Tenant to Tenant Migration Experience – O365 to O365, Google to O365.
Network infrastructure implementation and administration of routers, firewalls and switches in-depth experience including system implementation, management and documentation.
Microsoft Hyper-V/ VMware LAN/WAN Technologies.
Ability to create and document technical information to both technical and non-technical personnel.
Ability to travel to client premises as needed.
High level of independence and strong client service skills.
Organizational ability to keep track of all tasks due to multi-tasking requirements.
Accurate and timely tracking of client work, service calls, and related documentation including timesheets and expense reporting.
This role involves extended periods of sitting or standing and regular use of computers and office equipment.
Ability to communicate professionally, in English, both written and orally.
Ability to write business correspondence and process procedures.
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
Must have a valid driver's license and insured vehicle.
Physically located in Washington, DC.

Nice To Haves

Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable.
Experience with ConnectWise (Manage & Automate) and SCCM.
Subject matter expert for specific technologies (e.g. Microsoft, VMware, Citrix, Cisco, etc.).
Certifications including: Microsoft Certified Systems Engineer (MCSE), Network+ Certified, Microsoft Azure Administrator AZ-104, VMware Certified Professional (VCP), Cisco Certified Network Associate (CCNA), Citrix Certified Administrator (CCA), Information Technology Infrastructure Library (ITIL) Foundation.

Responsibilities

Provide onsite technical support to customers on a recurring or non-recurring basis.
Serve as an escalation point for technical issues.
Provide excellent support to customers remotely or onsite as needed.
Resolve technical issues as assigned.
Maintain utilization metrics above 80%.
Provide advanced troubleshooting and resolutions.
Design and build networks, VLANs, and security rules.
Design and build GPOs to enforce policy across organizations.
Configuration of AAD and DirSync to O365.
Troubleshoot advanced applications, servers, and networks.
Troubleshoot Virtual machines and drives.
Troubleshoot VLAN settings and configurations.
Create and manage internal DNS zones and settings.
Understand raid arrays and configurations.
Create virtual machines, drives, and configurations.
Create and manage firewall rules and configurations.
Migrate VMs from hosts and storage.
Update ticket notes and details daily.
Participate in the afterhours support rotation.
Perform deployments and new system setups.
Perform datacenter visits as needed.

Benefits

Medical, Dental and Vision coverage for employee and family.
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days).
Group Term Life and Accidental Death and Dismemberment coverage (company provided).
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided).
Health Savings Account (HSA) Options / PPO Options.
Employee Assistance Program.
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays.
Education Reimbursement Program.
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards.
Clear Promotion and Advancement Tracks.
Work with Industry-Leading Talent.