System Engineer - L2

Sequoia Connect

7h • Onsite

About The Position

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects. We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing. This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

Requirements

• In-depth knowledge of network infrastructure, including switches, routers, firewalls, WAPs, and WLCs.
• Expertise in WAN/LAN technologies specifically with Cisco and Juniper equipment.
• Advanced understanding of Internet Protocols (HTTP, DNS, TCP/IP, ICMP) and components (proxies, gateways).
• Proficiency in VoIP Call Manager features (Call forwarding, Hunt groups, Time-of-day routing).
• Strong technical support and customer-facing skills with the ability to work under pressure.
• Availability for a 24/7 shift rotation.

Nice To Haves

• 5+ years of experience in the networking or telecommunications field.
• CCNA (Voice or Data) certification or equivalent knowledge.
• Bachelor’s degree in Engineering, Telecommunications, or Information Systems.
• Advanced PC skills, particularly with MS Excel and Word.
• Advanced Oral English.
• Advanced Spanish.

Responsibilities

• Conduct network assessments and provide recommendations for upgrades and improvements.
• Implement and maintain network security controls and infrastructure.
• Create and maintain comprehensive documentation, including network diagrams and Standard Operating Procedures (SOPs).
• Lead troubleshooting efforts for complex network issues and assist in Root Cause Analysis (RCA).
• Collaborate with cross-functional IT teams to support business-critical applications.
• Act as a Subject Matter Expert (SME), monitoring and training junior engineers while leading complex projects.
• Determine the feasibility of technical solutions and prioritize competing requests for technical assistance.
• Manage VoIP Call Manager services (Cisco, Nortel, Avaya), including call routing, hunt groups, and audio-related troubleshooting.
• Ensure high customer satisfaction through the timely resolution of escalated and expedited projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level