System Engineer - Infrastructure

Vital Care Infusion Services•Birmingham, AL

8d•$98,501 - $131,621•Remote

About The Position

Vital Care is seeking a Systems Engineer specializing in infrastructure to join their team. This role is a hands-on technical position responsible for implementing, maintaining, and optimizing IT systems, with a focus on endpoint management, identity and access management, and L2 service delivery. The engineer will be an expert in endpoint platforms (Windows 11, Intune, Autopilot), cloud solutions (Microsoft 365, Azure), networking, and system administration. This position is crucial for supporting a fully distributed, remote workforce and collaborating with senior engineers to deliver technical solutions aligned with strategic objectives.

Requirements

Solid troubleshooting methodology for hardware, software, and network connectivity issues.
Scripting and automation skills (PowerShell preferred).
Ability to understand operational business processes and apply technical/system knowledge.
Must demonstrate excellent professional communication skills through clearly written, concise, and comprehensive documentation; strong technical writing skills.
Strong organizational, customer service, interpersonal, and time-management skills.
Must be able to work independently in a remote environment and collaboratively as part of a distributed team.
Able to support after-hours operations as needed.
Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent hands-on experience.
Proven experience as a Systems Engineer with a focus on infrastructure and endpoint management (minimum of 2 years).
Strong hands-on experience with Microsoft Intune, Windows Autopilot, and Windows 11 OS deployment and management.
Working knowledge of Microsoft 365 Identity and Access Management (Entra ID / Azure AD, MFA, Conditional Access, SSO).
Experience supporting Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
Demonstrated experience supporting remote and distributed teams.

Nice To Haves

Apple/macOS/iOS device management experience is a plus.
Industry certifications a plus (e.g., Microsoft MD-102, MS-102, AZ-900, CompTIA A+, ITIL Foundation).

Responsibilities

Serve as the primary endpoint specialist and subject-matter expert on Windows 11 OS — including imaging, deployment, hardening, and advanced troubleshooting.
Manage endpoint configuration, compliance, and security policies using Microsoft Intune.
Deploy and maintain Windows Autopilot for zero-touch provisioning of new and replacement devices.
Troubleshoot and resolve endpoint hardware and software issues across Windows and, when applicable, Apple/macOS/iOS platforms.
Ensure all endpoints meet security and compliance baselines including BitLocker encryption, Microsoft Defender, and patch compliance.
Support Endpoint Lifecycle Management including procurement coordination, deployment, refresh, and decommissioning.
Provide Tier 2 support for all aspects of the infrastructure including endpoints, servers, and networking.
Identify and troubleshoot systems and network issues; escalate complex problems as needed.
Implement and maintain infrastructure solutions that meet the organization's current and future needs.
Support Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive, and Identity & Access Management.
Implement and support third-party tools and technologies to enhance system efficiency and performance.
Assist Senior Engineers with Azure infrastructure tasks and projects as directed.
Own support of assigned software tools and platforms.
Monitor system and infrastructure performance to ensure the highest levels of availability, reliability, and scalability.
Implement and maintain security measures to safeguard the organization's infrastructure.
Ensure compliance with industry standards and regulations, keeping abreast of security best practices.
Lead small to medium-sized infrastructure-related projects from conception to completion, ensuring timely delivery and adherence to project milestones.
Participate in larger infrastructure projects, executing assigned tasks on time and to standard.
Develop and maintain basic PowerShell scripts to support automation efforts under guidance from senior staff.