System Engineer I

Reflexive Concepts • Hanover, MD

19h • Onsite

About The Position

Reflexive Concepts is seeking a System Engineer I to join our growing team! Reflexive Concepts is looking for a talented professional to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems, monitoring systems and delivering Tier 1 and Tier 2 support using JIRA for ticket management.

Requirements

• Seven (7)+ years of relevant experience
• Bachelor's Degree or higher in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline
• An additional five (5) years of experience may be substituted for the degree, for a total of twelve (12) years
• Online and telephone customer support
• Public Key Infrastructure (PKI)
• Attribute-Based Access Control (ABAC)
• Entitlements Management
• LDAP directories
• SQL and basic database querying abilities
• RESTful services
• Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
• Linux operating systems
• Work independently

Nice To Haves

• Must be able to work in a collaborative environment, with minimal supervision

Responsibilities

• Provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems
• Monitor systems
• Deliver Tier 1 and Tier 2 support using JIRA for ticket management
• Analyze system applications and perform troubleshooting
• Understand and communicate complex software systems
• Modify Confluence pages and write technical documentation to support customers
• Assist with educating/training customers on software capabilities
• Assist with understanding and defining customer needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level