System Configuration Coordinator - Remote

Dragonfly Health•Conneaut Township, PA

5d•Remote

About The Position

Dragonfly Health provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states.

Requirements

High School diploma or equivalent is required
The ability to be proactive and self-directed utilizing good time management, decision-making, and organization skills is required
A high level of professionalism, customer service and discretion is required to represent the organization and interact with other organizations as described
Incumbents must be able to prioritize multiple tasks
Good communication, presentation, and interpersonal skills are required to perform the functions as described
Good analytical skills to review data, identify trends, correlate information, and provide a summary of findings
Intermediate to advanced Excel skills to run, analyze, and present data as described
An attention to detail is required to provide support and carry out all functions in this role
The ability to maintain confidentiality of patient information and follow standard operating procedures with regard to patient data to ensure compliance with HIPAA is required
Working knowledge of a PC, business, and communications software (such as MS Office), and web-based tools are required

Nice To Haves

Experience with the operations of the company System is preferred
Administrative support that entails data entry, billing processes, or general business support or analytics preferred
Experience in healthcare or medical fields in which incumbents have gained an understanding of durable medical equipment is strongly preferred
A solid understanding of contracting or procurement functions is preferred
General business acumen required as usually obtained through work experience, education or training
Durable medical equipment, pharmacy, managed care, or other pertinent health care services industry experience is preferred
A general knowledge and understanding of hospice and durable medical equipment operations is preferred
Knowledge and familiarity with our proprietary order management platform is preferred

Responsibilities

Provides support to Contracting, Implementation, Client Services, and Billing Teams in configuring System Contract Management (CM) database to produce accurate invoices and control ordering options for Clients and Providers.
Understands Provider and Client contracts with regard to terms and conditions, renewal dates, and any additional service amendments. In addition, this role may provide support to the contracting process by providing assistance with fee schedule creation and modification, as needed.
On an ongoing basis, assists in maintaining the System database by adding new Providers, Clients, or partner information to support the implementation process for new contracts and to provider relationships.
Supports all teams by ensuring the Global and Provider Equipment Catalogs within the System are updated with current options and available products and information, as needed.
Regularly, ensures all assigned System configuration activities are completed with 100% accuracy.
Maintains adequate knowledge of industry equipment and functionality.
Acts as a resource for cross-functional departments to address and resolve challenges and provide effective solutions.
Protects company’s intellectual property and the privacy of customers’ data
Performs other clerical or administrative support functions, as necessary.
Performs other duties as assigned or apparent.