System Business Analyst- Inter ITSM

BankUnited, Inc.•Miami Lakes, FL

About The Position

Responsible for working collaboratively with department managers to implement initiatives/ programs that help meet financial revenue, operating efficiency and strategic goals, as well as regulatory requirements. Drives the business to write user stories and gathers and documents requirements. Acts as a liaison between IT and the business line on assigned projects/initiatives and works closely with the Sr IT Business Analyst Manager and Scrum Master to keep stakeholders informed of progress. Coordinates test plans to meet project requirements and helps drive user acceptance testing to produce quality deliverables.

Requirements

Bachelor’s Degree or equivalent combination of education and experience required
Experience in gathering user stories and managing backlogs in a DevOps environment
Experience with Agile and waterfall software development techniques
Experience with vendor management
ServiceNOW experience required
Ability to independently facilitate requirement elicitation sessions with business users.
Understanding of consumer banking regulations
Critical thinking, problem solving and independent execution skills
Ability to grasp new concepts quickly
Above-average facilitation, collaboration and relationship management skills
Strong skills in ServiceNow, MS Office Visio and workflow or data flow diagramming tools

Nice To Haves

Experience in Quality Assurance, test plans and test coordination preferred
2 – 4 years of Banking experience supporting applications preferred
1 year of experience working in Cloud AWS preferred
Six Sigma Green Belt, Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and/or PMI Professional in Business Analysis preferred

Responsibilities

Conduct discovery sessions to gather requirements and help stakeholders to write user stories. Document current state and future state process workflows.
Work closely with the product owners, vendors and development team and to define the backlogs and lead the team to promote the program.
Provide both strategic and detailed support to the Product Owner on significant projects and initiatives. Assist with delivery of initiatives according to agreed upon timeline, budget and scope under an agile framework.
Participate on daily scrum stand ups, sprint planning, sprint demo, retrospective and Scrum meetings
Help tracking and removing impediments
Shield the Scrum Team from outside distractions and interferences. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving
Proactively collaborate with the business to identify potential process improvements and enhancements that increase efficiencies and decrease costs.
Translate business needs into design documents and specifications. Prepare detailed specifications from which IT can program application solutions.
Work with vendors on configuring third party solutions to meet the process needs of the Business Unit.
Work with the Software Quality Assurance (SQA) team and act as testing coordinator for key initiatives as needed by Application Delivery Manager Define, document the test plan, and coordinate user acceptance testing to help ensure requirements traceability and delivery of a quality solution.
Govern the User Stories dashboard, prepares project artifacts as required. Ensure timeliness of document approvals by stakeholders and accessibility of project artifacts on the project’s tool.
Ensure requirements inventory is properly maintained on a centralized tool and validate traceability to testing.
Monitor for proper change management of requirements. Ensure acceptance criteria is met prior to go live deployment of new solutions or enhancements.
Identify and share best practices to grow the Business Analyst community of practice.
Establish and maintain business line partnerships. Demonstrate ability to guide focused diverse groups to specified goals.
Provide support for the team to successfully resolve problems.
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
Adheres to Bank policies and procedures and completes required training.
Identifies and reports suspicious activity.