System & Application Administrator Principal

Arizona Department of Education•Scottsdale, AZ

35d•Hybrid

About The Position

The Information Technology Services (ITS) Business Enablement department at MCCCD is looking for a dynamic Systems and Application Administrator Principal to manage its cloud and on-prem infrastructure technology. This team provides 24/7 support for the applications supported by the Business Enablement team. Through vendor engagement activities, project management, team leadership, system administration, and communication and collaboration, this role ensures continuous access and enhancement of MCCCD's ERP (Enterprise Resource Planning) systems. This position also plays a lead role in infrastructure technology-related initiatives (e.g., migrations, upgrades, RFIs, RFPs, audits). The ideal candidate will possess project management skills and experience managing cloud infrastructure systems (e.g., OCI, AWS, and Azure) and applications (e.g., PeopleSoft, Dynamic Forms, and QLess). This role supervises staff and mentors junior team members.

Requirements

Bachelor's Degree from a regionally accredited institution in information technology or related field with seven (7) years of experience in enterprise application administration and/or infrastructure management.
An equivalent combination of the conferred degree, education, certification and directly related work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Nice To Haves

Experience managing network and infrastructure in OCI, AWS, and/or Azure using vendor support tools.
Possession of relevant certifications such as AWS, OCI Certifications.
Experience resolving customer challenges (e.g., projects, production, customer support).
Experience managing Oracle SaaS and PeopleSoft applications (e.g., monitoring, patching).
Experience managing the incident response process.
Experience administering PeopleSoft architecture (LBaaS, WAF, App Servers, Web Servers, Database Servers, Process Schedulers).
Experience implementing security or cybersecurity best practices.

Responsibilities

Liaises with ITS and various vendors to oversee maintenance, support, and troubleshooting for Business Enablement applications; uses and administers vendor ticketing system to create RFCs (Request for Change), SRs (Service Requests), and access changes for vendors to act upon; collaborates with vendor representatives and Maricopa technical and functional teams to implement requested changes; tracks OCI Cloud access and security requests; monitors certificate lifecycle, tracks unsupported versions, and notifies owners to take action; maximizes the availability of all ERP systems to support the business operations of the colleges.
Plans, organizes, assigns, supervises, reviews, and evaluates the work of staff; participates in hiring, discipline, and termination activities; identifies training needs and opportunities; promotes professional growth and development opportunities among team members; holds team members accountable for completing assigned tasks; mentors team members to achieve expertise in supporting applications.
Leads complex, technical projects such as PeopleSoft, PeopleTools, PUM, and Audit projects; identifies appropriate project stakeholders and leads, coordinates, and facilitates meetings, and leads SIT, UAT, and disaster recovery testing.
Analyzes complex issues, incidents, and problems and develops solutions and recommendations; creates and requests RCAs (Root Cause Analysis); analyzes and identifies the linkages and interactions between different applications and infrastructures; facilitates incident response by coordinating conversations with the right mix of technical and functional team members; targets and escalates long-standing or unresolved issues; communicates incident status and facilitates the change management process; utilizes effective, appropriate, and professional communication with various stakeholders and team members.
Leads RFP and RFI activities, including creation, coordinating review and approval processes, facilitating addressing vendor questions, and maintaining documentation per retention guidelines; creates and maintains disaster recovery documents; develops SOPs, network diagrams, project and operational documentation.
Continuously grows cross-functional skillset; participates in regular meetings and task forces as applicable; performs other duties as assigned.

Benefits

Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
https://www.azasrs.gov/, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules
District-Wide Wellness Program with Workshops and Webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
Employee Assistance Program (EAP)
Sight-On-Site Eye Care Services
Mobile On-Site Mammography Screenings
Pre-Retirement Planning Events
Qualifying Employer forhttps://studentaid.gov/manage-loans/forgiveness-cancellation/public-service (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)