System Analyst T1

WBM Technologies•Edmonton, AB

About The Position

The Managed Services team at WBM is currently supporting many of Western Canada’s leading companies and our team is growing. In this role, you would be responsible for the day-to-day IT operations for this growing number of customers. This means that clients will call, email, or live chat to resolve any number of issues that they are having. You would be responsible for answering that call, helping the user with anything required to get them back up and working productively. If you are looking for an opportunity to build your career in IT, be a member of an elite team of like-minded tech professionals with the sole goal of providing the best IT experience in the world, thrive in a performance-based environment where success is celebrated, hard work pays off and those who put in the effort are offered a clear path for advancement, are driven by feedback and being in control of your own career, want to be part of a winning team that celebrates successes together, and believe that the experience is just as important as the technical resolution, we want to hear from you.

Requirements

Excellent critical thinking skills
Great Customer Service
Experience in an IT support capacity
O365 experience
Basic Networking Knowledge

Nice To Haves

Certifications such as (A+, Network+, Security+) is an asset
MS-900 & AZ-900 is an asset
Must like fun, helps to be competitive

Responsibilities

Responsible for the day-to-day IT operations for a growing number of customers.
Answering client calls, emails, or live chats to resolve IT issues.
Helping users with any required tasks to get them back up and working productively.