System Administrators

Bct•Annapolis Junction, MD

9d•Onsite

About The Position

A career at BCT LLC means being part of something bigger than yourself. Our success comes from the dedication of our people and their commitment to delivering meaningful solutions for our customers and their missions. If you�re looking for a supportive, team-oriented workplace where collaboration and shared success matter, we invite you to explore a career with BCT LLC. About the job: BCT LLC is seeking System Administrators to join our team. The ideal candidate must possess an active TS/SCI with POLY and have experience with Policy and/or a SIGINT background. In this position, you will provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements and updates to improve reliability, security and performance.

Requirements

Active TS/SCI with POLY
Experience with Policy and/or a SIGINT background
Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required (Level 1)
Bachelor�s degree in a technical discipline from an accredited college or university is required (Level 1)
Five (5) years of additional SA experience may be substituted for a bachelor�s degree (Level 1)
One (1) year experience with modern operating systems and network architectures (Level 1)
One (1) year experience with Certification and Accreditation process, Architecture development and design, Risk Assessments and IA Metrics gathering (Level 1)
DoD 8570 CWIP Information Assurance Technical (IAT) Level I certification or higher is required (Level 1)
Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required (Level 2)
Bachelor�s degree in a technical discipline from an accredited college or university is required (Level 2)
Five (5) years of additional SA experience may be substituted for a bachelor�s degree (Level 2)
Three (3) years of experience with modern operating systems and network architectures (Level 2)
Three (3) years of experience with Certification and Accreditation process, Architecture development and design, Risk Assessments and IA Metrics gathering (Level 2)
DoD 8570 CWIP Information Assurance Technical (IAT) Level I certification or higher is required (Level 2)
Fifteen (15) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required (Level 3)
Bachelor�s degree in a technical discipline from an accredited college or university is required (Level 3)
Five (5) years of additional SA experience may be substituted for a bachelor�s degree (Level 3)
Five (5) years of experience with modern operating systems and network architectures (Level 3)
Five (5) years of experience with Certification and Accreditation process, Architecture development and design, Risk Assessments and IA Metrics gathering (Level 3)
DoD 8570 CWIP Information Assurance Technical (IAT) Level II certification or higher is required (Level 3)

Responsibilities

Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Help users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and software integration