System Administrator

CTC Group•Fort Meade, MD

11d•Onsite

About The Position

CTC Group is seeking System Administrators for a contingent program supporting mission-critical IT systems and infrastructure. In this role, you will help operate, maintain, troubleshoot, and optimize complex computing environments while supporting users, resolving technical issues, and ensuring systems remain reliable and mission-ready. You will work across server, storage, network, and operating system environments while collaborating with technical teams and Government customers.

Requirements

Active TS/SCI with polygraph security clearance
Bachelor’s degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional System Administrator experience may be substituted for a bachelor’s degree.
Experience supporting, troubleshooting, and maintaining enterprise IT systems
Experience working with operating systems, servers, networks, storage, and related infrastructure
Ten (10) years experience as a System Administrator on programs and contracts of similar scope, type, and complexity is required (for Level 2)
Fifteen (15) years experience as a System Administrator on programs and contracts of similar scope, type, and complexity is required (for Level 3)

Responsibilities

Provide implementation, troubleshooting, and maintenance support for IT systems and infrastructure
Manage day-to-day configuration and operation of enterprise IT systems
Monitor and resolve issues affecting servers, storage, networks, client devices, and other system components
Provide Tier 1 and Tier 2 technical support, including problem identification, diagnosis, escalation, and resolution
Assist users with accessing and effectively using IT systems
Troubleshoot complex system, hardware, software, and application issues
Configure and manage UNIX, Windows, and other applicable operating systems
Install and maintain operating system software and implement enhancements that improve reliability and performance
Configure and maintain network components and supporting infrastructure
Optimize system operations, resource utilization, and overall system performance
Perform system capacity analysis and planning
Provide technical analysis and status updates to Government and internal customers for escalated issues
Support hardware issue resolution and remain engaged through problem closure
Support system upgrades, maintenance activities, and lifecycle operations
For Level 3 positions, support the design of systems, mission architectures, and associated hardware
For Level 3 positions, analyze and resolve complex issues involving server hardware, applications, and software integration