System Administrator
About The Position
Position Summary The System Administrator is responsible for supporting, maintaining, and improving the organization’s IT systems and infrastructure. This role ensures system reliability, security, and availability while providing technical support to users and internal teams. Level 1 focuses on foundational system support and routine operations, while Level 2 performs advanced administration, troubleshooting, and infrastructure improvements. Essential Duties and Responsibilities Monitor servers, systems, and applications to ensure availability and performance Perform routine maintenance, patching, and system updates Manage user accounts, permissions, and access in Active Directory and cloud platforms Install, configure, and support workstations, peripherals, and basic server components Respond to and resolve escalated helpdesk tickets Troubleshoot basic hardware, software, and connectivity issues Document systems, procedures, and configurations Support onboarding and offboarding technical activities Follow IT policies, security standards, and compliance requirements Maintain a strong understanding of industry trends and best practices. Perform other related duties as assigned to support IT operations and organizational needs. I dentify opportunities to enhance application parameters. Review correspondence from application vendors to determine applicability and impact to operations, products/services and front lines. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Bachelor’s degree or equivalent work-experience and 2 (two) or more years of in IT support or system administration experience and/or training; or the equivalent combination of education and experience
- PC proficient, including MS Word and MS Excel
- Ability to read, analyze, and interpret laws and regulations
- Ability to write reports and business correspondence
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Excellent verbal and written communications skills in English
- Thorough understanding of management procedures; ability to plan department activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities
- Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
Nice To Haves
- Spanish is a plus.
Responsibilities
- Monitor servers, systems, and applications to ensure availability and performance
- Perform routine maintenance, patching, and system updates
- Manage user accounts, permissions, and access in Active Directory and cloud platforms
- Install, configure, and support workstations, peripherals, and basic server components
- Respond to and resolve escalated helpdesk tickets
- Troubleshoot basic hardware, software, and connectivity issues
- Document systems, procedures, and configurations
- Support onboarding and offboarding technical activities
- Follow IT policies, security standards, and compliance requirements
- Maintain a strong understanding of industry trends and best practices
- Perform other related duties as assigned to support IT operations and organizational needs
- Identify opportunities to enhance application parameters
- Review correspondence from application vendors to determine applicability and impact to operations, products/services and front lines
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
