System Administrator

The 20 • Houston, TX

9d • Hybrid

About The Position

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive. We�re looking for a System Administrator who thrives on solving complex challenges while working side-by-side with talented teammates. In this role, you�ll ensure our systems run seamlessly, support both internal teams and client environments, and contribute to an IT culture built on trust, collaboration, and a shared drive for excellence. This position offers the opportunity to make a tangible impact through your expertise while working in an environment that values initiative, innovation, and teamwork.

Requirements

• Support for Microsoft technologies, including Windows Servers (FSMO, DNS, DHCP, etc.)
• Active Directory and Azure AD
• Microsoft 365 administration, including Exchange, SharePoint, OneDrive, and Teams Online
• Intune management
• Virtualization technologies, including VMware and Hyper-V
• Firewall management and troubleshooting
• Knowledge and experience with complex networking environments
• Deep understanding of Active Directory, Group Policy, and file sharing
• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• 4-6 years of IT administration experience

Nice To Haves

• Experience with all modern operating systems
• Experience with documentation platforms such as IT Glue
• Experience with Kaseya BMS and VSA
• System administration and IT certifications in Microsoft, or other network related fields are a plus
• Working knowledge of virtualization, VMWare, Hyper-V, or equivalent
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Experience with scripting and automation tools
• A proven track record of developing and implementing IT strategy and plans
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Responsibilities

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, workstations and networking equipment.
• Install and upgrade computer components and software.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical specifications to Project Team and Manager for planning/implementing of new or upgrades to IT infrastructure (hardware or software)
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
• Travel onsite to client locations as necessary to provide hands-on technical support, troubleshoot issues, and implement solutions to ensure continuity of services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree