System Administrator

Leidos•Huntsville, AL

1d•$59,150 - $106,925•Onsite

About The Position

Leidos is seeking a Systems Administrator in support of NASA’s National Security Systems team. This role is responsible for providing customer support, account management, workstation and VDI troubleshooting, printer and VOIP support, and general systems administration support on classified and enterprise environments. Additional responsibilities include supporting daily operations, responding to customer issues, escalating complex technical problems when necessary, and assisting senior administrators and engineers with maintaining secure and reliable IT services. This position requires the ability to work independently with general direction and as a team member under the direction of the organizational team lead. Join us at AEGIS where the sky is NOT the limit!

Requirements

BS Degree and 2+ years or additional experience may be substituted in lieu of degree
Ticketing systems and incident/service request tracking
VMware Horizon, VMware VDI environments, and general desktop support concepts
Active Directory Users and Computers (ADUC), Group Policy familiarity, DNS, DHCP, and file share access management
Windows 10 and Windows 11 administration and troubleshooting
Printer troubleshooting and management in enterprise environments
Microsoft Office applications and Outlook support
Account provisioning, password resets, MFA support, and customer service operations
Security Technical Implementation Guides (STIGs) and general cybersecurity awareness
VOIP and unified communications support
Must have an active Secret Clearance

Nice To Haves

Windows and Linux operating systems and networking fundamentals
Knowledge of VMware administration and virtualization concepts
Knowledge of Cisco Unified Communications
Knowledge of enterprise security tools such as Trellix/HBSS
Knowledge of Splunk, Solarwinds, or enterprise monitoring platforms
Experience supporting classified or regulated environments
Basic scripting or automation familiarity using PowerShell or Python
TS/SCI Clearance preferred

Responsibilities

Provide Tier 1 and Tier 2 customer support for desktops, laptops, VMware Horizon VDI, printers, VOIP systems, and enterprise applications.
Create and manage user accounts, groups, permissions, file shares, and access requests using ADUC and related tools.
Analyze, troubleshoot, and resolve hardware, software, account, and connectivity issues; escalate advanced issues as required.
Perform workstation deployment, software installation, patching, and peripheral support activities.
Utilize ticketing systems to open, update, track, and close incidents and service requests in a timely manner.
Communicate with users through phone, email, messaging, and video teleconferencing to provide support and status updates.
Perform daily system health checks and report abnormalities or outages to system administrators and team leaders.
Follow established SOPs, technical documentation, security requirements, and change management processes.
Assist system administrators and engineers with maintenance and troubleshooting of enterprise infrastructure and virtualization platforms.
Support secure operations by following cybersecurity guidance, STIG requirements, and organizational policies.