System Administrator, NK-03-0004

Cyber B.A.T. Inc•Annapolis Junction, MD

105d

About The Position

Cyber B.A.T. is seeking a Senior System Administrator responsible for administering, maintaining, and optimizing enterprise IT systems while providing advanced technical support across complex computing environments. This role serves as a technical leader, supporting system architecture, resolving complex infrastructure issues, and ensuring the reliability, security, and performance of mission-critical systems.

Requirements

Active TS/SCI Clearance with a current Maryland Polygraph
Ten (10) years of experience as a System Administrator supporting programs and contracts of similar scope, type, and complexity.
Experience providing Tier 1 (Help Desk) and Tier 2 technical support in enterprise environments.
Extensive experience administering Linux, UNIX, and Windows operating systems.
Strong troubleshooting and root cause analysis skills for complex IT infrastructure issues.
Experience supporting client/server, storage, network, and mobile device environments.
Experience monitoring system performance, conducting capacity planning, and optimizing resource utilization.
Knowledge of enterprise systems architecture and mission infrastructure design.
Working knowledge of Service-Oriented Architecture (SOA) and system administration interdependencies.
Experience integrating server hardware, enterprise applications, and software solutions.
Strong understanding of operating system administration, network configuration, and infrastructure management.
Excellent analytical, communication, and customer support skills.
Ability to support mission-critical systems in secure enterprise or government environments.
DoD 8570 IAT Level II certification is required.
Bachelor's degree in a technical discipline and five (5) years of System Administrator experience supporting programs and contracts of similar scope, type, and complexity.
Ten (10) years of System Administrator experience may be substituted in lieu of a Bachelor's degree.

Nice To Haves

Love solving difficult technical challenges
Enjoy collaborating and sharing knowledge
Like working where your voice actually matters
Appreciate a culture that celebrates wins and supports growth

Responsibilities

Provide implementation, troubleshooting, and maintenance support for enterprise IT systems.
Manage the day-to-day configuration, administration, and operation of IT systems.
Provide Tier 1 (Help Desk) support by identifying, diagnosing, and resolving technical issues.
Provide Tier 2 (Escalation) support for advanced technical problems and system outages.
Assist users with accessing, utilizing, and troubleshooting IT systems and applications.
Monitor, maintain, and support client, server, storage, network, and mobile device environments.
Perform day-to-day system operations, maintenance, and problem resolution across enterprise infrastructure.
Escalate issues appropriately and communicate system status to agency management and internal customers.
Optimize system performance and resource utilization through capacity planning and performance analysis.
Perform advanced troubleshooting, root cause analysis, and resolution of complex IT system issues.
Provide detailed technical analysis, recommendations, and feedback for escalated service requests.
Support dispatch systems and coordinate the resolution of hardware-related issues.
Configure, administer, and maintain Linux, UNIX, and Windows operating systems.
Install, configure, upgrade, and maintain operating system software.
Maintain the integrity, availability, and security of operating systems and network components.
Implement operating system enhancements to improve system reliability and overall performance.
Support the design and implementation of enterprise systems, mission architecture, and associated hardware solutions.
Apply knowledge of Service-Oriented Architecture (SOA) to support system administration and infrastructure integration.
Analyze and resolve complex issues involving server hardware, enterprise applications, and software integration.
Collaborate with technical teams to ensure systems meet operational and mission requirements.