System Administrator

Accenture Federal Services•Annapolis Junction, MD

19d•$96,200 - $192,300•Onsite

About The Position

At Accenture Federal Services, our mission is to help the US federal government strengthen the nation, enhance safety, and improve citizens' lives. We are a technology company within the global Accenture network, comprising over 13,000 dedicated individuals. Our team is united by a shared purpose: to leverage the full potential of technology and innovation for clients across defense, national security, public safety, civilian, and military health organizations. Accenture Federal Services is recognized as a Glassdoor Top 100 Best Place to Work, offering a supportive and collaborative environment where employees feel a sense of belonging and are empowered to grow, learn, and thrive through hands-on experience, certifications, and industry training. Join us to drive meaningful, lasting change that advances critical missions and propels the government forward. We are seeking a Systems Administrator to join our team and support a client in the Annapolis Junction, MD area.

Requirements

Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Experience performing Tier I/II troubleshooting for operating systems.
Bachelor's degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional SA/Information Technology experience may be substituted for a bachelor's degree.
Must have an active TS/SCI with polygraph level clearance.

Responsibilities

Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems.
Manages IT system infrastructure and all related processes.
Supports IT systems, including daily operations, monitoring, and problem resolution for client/server/storage/network devices, mobile devices, etc.
Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
Supports escalation and communication of status to client management and internal customers.
Supports the dispatch system and hardware problems, remaining involved throughout the resolution process.
Configures and manages UNIX and Windows operating systems.
Installs/loads operating system software, troubleshoots, maintains integrity, and configures network components.
Implements operating system enhancements to improve reliability and performance.