System Administrator
About The Position
The CU College of Nursing has an opening for a 1.00 FTE Systems Administrator position. Under the guidance of the Assistant Director of IT Operations and Data Management, this position supports core IT operations functions, with a focus on configuration, performance, and integrations. This position will also be a key collaborator for systems-related projects for innovation and efficiency. The ideal candidate is technically-minded, detail-oriented, and enjoys problem-solving. The successful candidate will be a team player focused on supporting the needs of the IT team, with the ability to balance a variety of tasks and prioritize goals, while meeting deadlines.
Requirements
- A bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
- A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year-for-year basis.
- One (1) year of experience providing hands-on support within Windows and MacOS.
- Applicants must meet minimum qualifications at the time of hire.
- Ability to communicate effectively, both in writing and verbally.
- Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
- Outstanding customer service skills.
- Strong problem-solving and critical thinking skills.
Nice To Haves
- Experience in troubleshooting and imaging Windows and MacOS computers.
- Experience in managing user group memberships and computers using Microsoft Active Directory, SCCM, Intune, Azure, and JAMF.
- Experience in IT ticketing and asset tracking systems such as Zendesk, AssetPanda.
- Experience troubleshooting IT business applications like Citrix, Microsoft Office, Teams, and SharePoint.
- Experience troubleshooting network issues for users, computers, and printers.
- Basic experience in IT Healthcare systems like Epic, MiPACs, and Citrix.
Responsibilities
- Configure Intune, SCCM, JAMF & Active Directory security groups.
- Maintain Windows & MAC computer update schedules and progress.
- Update and maintain the college's servers, OS, and applications.
- Work with OIT on infrastructure, implementation, and communication projects.
- Configure and manage security groups in Active Directory.
- Provide business solutions and education to users to secure their data.
- Attend IT Security meetings with OIT.
- Act as a liaison between the college and OIT.
- Follow up on outages to ensure business continuity.
- Provide support to business applications like phones, E-fax, and Office 365.
- Plan implementation of OIT/IT policies.
- Follow up with vendors and OIT on reported projects and issues.
- Act as an escalation point and backup to IT techs.
- Answer IT support phone lines and tickets.
- Train IT technicians on new system processes.
- Communicate with the college about various IT-related messages and updates.
Benefits
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability, Life, Vision
- Retirement 401(a) Plan: Employer contributes 10% of your gross pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22/year (maximum accrual 352 hours)
- Sick Days: 15/year (unlimited maximum accrual)
- Holiday Days: 15/year
- Tuition Benefit: Employees have access to this benefit on all CU campuses
- ECO Pass: Reduced-rate RTD Bus and light rail service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
