System Administrator

ProTech IT Solutions • Torrington, CT

7d • Onsite

About The Position

ProTech IT Solutions, a New Charter Technologies Company, is a fast-growing Managed Service Provider (MSP) based in Torrington, CT. We are seeking a skilled and client-focused System Administrator (also may be referred to as Level 1 Support Engineer, Help Desk Engineer, or IT Support Technician) to join our team. This role supports clients both remotely and on-site in Torrington, CT. We’re looking for a proactive, enthusiastic, and technically adept professional who thrives in a team setting and is passionate about delivering exceptional IT support and solutions.

Requirements

• 1–2 years of experience in IT support or a related field; internship or help desk experience a plus
• Basic familiarity with Microsoft Windows Server and Windows 10 environments
• Foundational understanding of networking concepts and system administration
• Strong troubleshooting and problem-solving mindset, with a willingness to learn
• Excellent communication and organizational skills
• Ability to multitask and work independently or as part of a team
• Reliable commute to Torrington, CT or willingness to relocate

Responsibilities

• Deliver remote and on-site technical support to clients with professionalism and urgency
• Monitor client systems to help identify and flag potential issues before they cause downtime
• Collaborate with clients to understand their basic IT needs and escalate more complex issues as needed
• Provide first-level troubleshooting support for Microsoft Windows Server environments and Windows 10 workstations
• Assist with Office 365 administration, including basic user management and email configuration support
• Support fundamental network protocols such as TCP/IP under the guidance of senior staff
• Utilize RMM tools (e.g., ConnectWise) for day-to-day system monitoring and ticket management
• Assist senior engineers with basic cloud infrastructure support tasks in Azure and AWS environments
• Document all technical procedures and client interactions accurately in the ticketing system
• Escalate complex or unresolved issues to L2/L3 engineers in a timely manner

Benefits

• Health Insurance
• RTO (Responsible Time Off)
• 401(k) Matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed