Systems Admin, Intermediate

ASRC Federal•Washington, DC

2d•$120,000 - $130,000•Hybrid

About The Position

ASRC Federal Technology Solutions, LLC is seeking an Intermediate System Administrator to support a newly awarded contract in Washington, DC. The position supports the DHS OIG Help Desk and provides Tier II assistance to OIG end users. Work location is hybrid/onsite, Monday through Friday, with occasional after-hours, weekend, and shiftwork for routine maintenance and upgrades. The role requires Public Trust-High clearance, U.S. citizenship, and the ability to successfully complete a DHS background investigation. The Intermediate System Administrator plans and coordinates the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems. The role schedules implementation of new and modified hardware, applications, and operating systems; manages access rights, accounts, and network resources; and works to ensure system performance, capacity, availability, serviceability, integrity, and functionality. It also includes implementing security measures, documenting standard operating procedures, and resolving hardware and software interoperability issues. The employee works independently and adapts to new systems. The ideal candidate is an intermediate-level Active Directory subject matter expert with experience supporting enterprise PKI and PIV authentication, certificate-based access, smart card login troubleshooting, certificate lifecycle activities, and elevated credential authorization processes such as LRA or RA. The role also supports enterprise Active Directory environments, directory lifecycle management, authentication and replication troubleshooting, identity management integrations, security enhancements, and audit activities. Responsibilities include monitoring IT systems, documenting operations in the HEAT Helpdesk tool, preparing service reports, assessing SLA performance, submitting change requests, maintaining IT asset inventories, developing Helpdesk SOPs, training end users, and collaborating with other IT teams on infrastructure support and service improvements.

Requirements

At least five years of experience managing IT systems at the intermediate level.
Bachelor’s degree or higher in an IT-related field.
At least one technical certification; examples include VMWare Certified Professional (VCP-DCV or higher), MCSE: AD, Infrastructure or Cloud Platform and Infrastructure, MCSD: Azure Solutions Architect, or MCSA: Windows Server 2012 or higher.
U.S. citizenship and ability to successfully complete a government-issued background investigation, including the DHS background investigation required for this position.
Strong customer service and teaming skills, with the ability to collaborate within a cross-functional team.
Ability to research and resolve problems efficiently and accurately.
Strong system and network troubleshooting ability.
Familiarity with Windows Server operating systems, specifically Windows Server 2022 and 2025.
Familiarity with SolarWinds.
Familiarity with Zscaler.
Familiarity with SCCM.
Ability to perform detail-oriented tasks independently.
Excellent written and verbal communication skills.
Experience providing project briefs to senior executives.

Nice To Haves

Active Directory-related technical certification.
Experience with enterprise PKI and PIV authentication services, certificate-based access, smart card login troubleshooting, certificate lifecycle activities, and LRA or RA credential authorization management.
Experience administering enterprise Active Directory infrastructure across multiple sites and organizational components.

Responsibilities

Plan and coordinate installation, testing, operation, troubleshooting, and maintenance of hardware and software systems supporting the OIG Help Desk.
Schedule implementation of new and modified hardware, applications, and operating systems.
Manage system access rights, accounts, and network resources.
Monitor systems to anticipate and resolve technical issues before they affect users.
Document operations and maintenance activities in the HEAT Helpdesk tool, including actions taken, results, and relevant data.
Prepare and submit reports on Helpdesk service performance and achievements in the agreed formats and schedules.
Assess whether service level agreements are being met, identify improvement areas, and report progress.
Submit change requests for system management activities during maintenance windows.
Maintain IT asset inventories and provide status reports on equipment condition and operational status.
Develop and maintain Standard Operating Procedures for Helpdesk activities.
Train end users on new systems and applications.
Collaborate with other IT departments to support network and infrastructure systems.
Participate in team meetings and provide input on process improvements and emerging technologies.
Provide Tier II support to OIG end users.
Administer enterprise Active Directory infrastructure, objects, security groups, organizational units, and Group Policies.
Support PKI and PIV authentication services, certificate-based access, smart card login troubleshooting, certificate lifecycle tasks, and elevated credential authorization issuance and management.
Troubleshoot authentication, PKI, directory services, DNS, and replication issues.
Support Active Directory lifecycle management, account provisioning, privileged access administration, domain controller maintenance, and directory health monitoring and remediation.
Support Active Directory integrations, security enhancements, audit activities, and hybrid-cloud authentication issues.
Implement security measures, document system administration procedures, and resolve hardware and software interoperability problems.