System Administrator

United Planning Organization • Washington, DC

25d • $80,000 - $85,000

About The Position

The United Planning Organization (UPO) is the designated Community Action Agency for Washington, District of Columbia, and has served the residents of the District since 1962. Our Vision for the future is “UPO’s Washington: A city of thriving communities and self-sufficient residents”; our Mission is “Uniting People with Opportunities.”

All qualified applicants are encouraged to apply for this position or any other position currently advertised on our website. Please visit us at www.upo.org [http://www.upo.org] to view all of our vacancies and to learn more about our company and services.

POSITION: System Administrator
DIVISION/OFFICE: Office of Technology and Information Systems
BULLETIN No: 01092026
SALARY RANAGE: $80,000-$85,000 (Commensurate with experience)
OPENING DATE: September 16, 2026
CLOSING DATE: Open until filled
FIRST SOURCE: N/A

JOB SUMMARY:
Manage and tune in-house computer software systems and network connections to ensure high levels of availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements. This person will interact with the information technology teams to respond to incidents, and drive security initiatives.

BRIEF DESCRIPTION:
Enhance the maturity of the security posture by creating new use cases, identifying security gaps, and performing continuous assessments of current security capabilities. Manage communications and connection solutions, including workstation connectivity, local area networks, company website, intranet, and Internet applications. Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance. Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware. Perform and test routine system backups and restores. Perform root cause analysis to identify attack vectors and provide mitigation recommendations to prevent future attacks. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. Analyze system, server, application, network, and input/output device performance. Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases. Respond to queries either in person, over the phone, or via email. Monitor Helix Service Manager for tickets assigned to the queue and process based on the IT Helpdesk priority policy. Enhance the maturity of the security posture by creating new use cases, identifying security gaps, and performing continuous assessments of current security capabilities. Other duties as assigned.

Requirements

• Five (5) years of experience in a technical position within an IT department.
• Possess effective and professional communication skills, both written and verbal.
• Must be self-directed, detail oriented, and organized.
• Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory, windows server.
• Strong knowledge of LAN/WAN administration and hands-on software and hardware troubleshooting experience.
• Must have a valid driver's license.
• Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.

Nice To Haves

• Bachelor’s degree in information technology
• Ten (3) years of experience working in an IT department.

Responsibilities

• Manage and tune in-house computer software systems and network connections to ensure high levels of availability and security of the supported business applications.
• Participate in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.
• Interact with the information technology teams to respond to incidents, and drive security initiatives.
• Enhance the maturity of the security posture by creating new use cases, identifying security gaps, and performing continuous assessments of current security capabilities.
• Manage communications and connection solutions, including workstation connectivity, local area networks, company website, intranet, and Internet applications.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
• Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware.
• Perform and test routine system backups and restores.
• Perform root cause analysis to identify attack vectors and provide mitigation recommendations to prevent future attacks.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Analyze system, server, application, network, and input/output device performance.
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
• Respond to queries either in person, over the phone, or via email.
• Monitor Helix Service Manager for tickets assigned to the queue and process based on the IT Helpdesk priority policy.
• Other duties as assigned.

Benefits

• Health/Kaiser, 70/30 split
• Dental/MetLife, all employees paid
• Vision/VSP, all employees paid
• 401k, Safe Harbor Match-5.5% given as a benefit, will match 1% of staff contribution
• Sick Leave 4.5 Hours Every Pay Period
• Vacation Leave 4.5 Hours Every Pay Period
• 2 Personal Days
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level