System Administrator, Level 2 (Mid Shift)

Independent Software•Columbia, MD

3d•Onsite

About The Position

At Independent Software, as a System Administrator Level 2, you will provide advanced technical support for enterprise network, desktop, server, and cloud environments supporting mission-critical operations. You will troubleshoot complex hardware and software issues, support users across worldwide locations, and help maintain secure, reliable, and high-performing IT systems. In this role, you will provide both remote and hands-on technical support while serving as a technical resource for less experienced team members. You will diagnose and resolve complex system issues, support cloud infrastructure, and contribute to maintaining operational excellence across enterprise environments.

Requirements

Experience providing enterprise desktop, server, and systems administration support
Strong troubleshooting skills involving hardware, software, networking, and operating systems
Experience supporting remote users through remote desktop technologies and desktop mirroring applications
Experience supporting cloud infrastructure and resolving Help Desk incidents
Strong understanding of Windows operating systems and enterprise IT environments
Ability to investigate technical problems, determine root cause, and implement effective solutions
Excellent customer service and communication skills
Ability to prioritize multiple tasks in a fast-paced operational environment
Experience mentoring or providing technical guidance to junior personnel
Strong written and verbal communication skills
Must be able to work Wednesday - Sunday, 2:00 PM – 10:00 PM
High School Diploma or GED and twenty (15) years of relevant experience; OR Bachelor's degree from an accredited college or university and fifteen (10) years of relevant experience
Must meet DoD 8570 IAT Level I certification requirements
Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Responsibilities

Provide advanced technical support and troubleshooting for network, desktop, server, and systems hardware and software
Diagnose, investigate, and resolve complex technical issues using structured troubleshooting methodologies
Support users across worldwide locations using remote desktop and desktop mirroring technologies
Identify, investigate, resolve, and follow up on cloud infrastructure support requests submitted through the Help Desk
Install, configure, maintain, and troubleshoot Windows and enterprise computing environments
Escalate and coordinate resolution of complex technical issues when appropriate
Provide guidance and technical mentoring to junior system administrators and support personnel
Document technical procedures, troubleshooting steps, and system configurations
Support system maintenance activities, software installations, upgrades, and patching
Collaborate with engineering and operations teams to improve system reliability, performance, and customer satisfaction