System Administrator, NK-01-0070

Cyber B.A.T. Inc • Annapolis Junction, MD

1d

About The Position

Cyber B.A.T. is seeking a Junior System Administrator to support the implementation, troubleshooting, and maintenance of information technology systems. The role manages IT system infrastructure and related processes, supporting daily operations, monitoring, and problem resolution across client/server, storage, network, and mobile devices. It provides Tier 1 help desk and Tier 2 escalation support, including identifying, diagnosing, and resolving problems, and communicating status to agency management and internal customers. The administrator also supports the dispatch system and hardware problem resolution, configures and manages Linux, Unix, and Windows operating systems, installs and loads operating system software, troubleshoots and maintains system integrity, configures network components, and implements operating-system enhancements to improve reliability and performance. Cyber B.A.T. is a Service-Disabled Veteran-Owned Small Business serving government customers and industry partners.

Requirements

• Three years of experience as a System Administrator (SA) in programs and contracts of similar scope, type, and complexity.
• Bachelor’s degree in a technical discipline from an accredited college or university, or five additional years of SA experience in lieu of the degree.

Nice To Haves

• Enjoy solving difficult technical challenges.
• Enjoy collaborating and sharing knowledge.
• Value having a meaningful voice at work.
• Appreciate a culture that celebrates wins and supports growth.

Responsibilities

• Support implementation, troubleshooting, and maintenance of IT systems.
• Provide Tier 1 help desk problem identification, diagnosis, and resolution.
• Manage daily configuration and operation of IT systems.
• Assist users with accessing and using IT systems.
• Provide Tier 1 and Tier 2 escalation problem identification, diagnosis, and resolution.
• Support day-to-day IT system operations, monitoring, and problem resolution for client/server, storage, network, and mobile devices.
• Escalate issues and communicate status to agency management and internal customers.
• Support the dispatch system and hardware problem resolution.
• Configure and manage Linux, Unix, and Windows operating systems; install and load operating-system software; troubleshoot and maintain system integrity; configure network components; and implement enhancements to improve reliability and performance.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.

Benefits

• Employee ownership opportunities; every employee has equity in the company's success.
• Annual company retreats.
• Five weeks of PTO and a flexible work environment.
• Employer-paid medical and dental coverage for employees and dependents.
• Up to 10% 401(k)/profit-sharing contribution, with no match required.
• Monthly happy hours and team events.
• Referral bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level