System Administrator

Optimus Technology•Ft. Meade, MD

About The Position

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. The Level 1 System Administrator (SA) shall possess the following capabilities: Provide support for implementation, troubleshooting and maintenance of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Manage the daily activities of configuration and operation of IT systems. Provide assistance to users in accessing and using IT systems. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide support for the escalation and communication of status to agency management and internal customers. Optimize system operations and resource utilization, and perform system capacity analysis and planning.

Requirements

System Administration experience with CentOS 7, Rocky 9, and RHEL 9
Upgrading servers, workstations, laptops
Experience with the Customer Secure the Enterprise (STE) tasks
Experience with the Customer data transfer process
Hardware installation experience (servers/workstations)
Linux
Task Automation
Ansible experience
PXE boot
Building VMs using Proxmox
Identity Manager (IDM) experience
Integration of IDM with a CentOS LDAP server
Red Hat Certified System Administrator
Experience trouble shooting and configuring Transport Layer Security (TLS)
Windows 10/11 administration
Linux networking experience

Responsibilities

Provide support for implementation, troubleshooting and maintenance of IT systems
Manage IT system infrastructure and any processes related to these systems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support for the escalation and communication of status to agency management and internal customers
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Optimize system operations and resource utilization, and perform system capacity analysis and planning