System Administrator - Title Insurance

Essent Guaranty•Radnor, PA

3d•Onsite

About The Position

Essent Group Ltd. is a Bermuda-based holding company serving the housing finance industry by offering private mortgage insurance, reinsurance, risk management products, and title insurance and settlement services. The Title System Administrator is responsible for maintaining the reliability, security, and performance of the software platform used for generating property titles, deeds, and closing documents. This role involves managing user access, resolving document generation issues, ensuring system availability, and supporting escrow and title staff to ensure secure, compliant, and efficient operations.

Requirements

Bachelor’s degree in information technology, Computer Science, or 3-5 years of experience in system administration, preferably in a real estate/title environment.
Hands-on administrative experience with AtClose (or equivalent title production systems such as SoftPro, ResWare, or RamQuest).
Proficiency in Microsoft SQL Server (ability to write complex queries, manage stored procedures, and monitor database performance) and Windows Server / Active Directory administration.
Demonstrated understanding of the Real Estate, Title Insurance, or Escrow industry lifecycle, including order opening, title search, clearing, and closing processes.
Familiarity with ALTA (American Land Title Association) Best Practices and experience enforcing strict data privacy and access controls (SSO, MFA, role-based permissions).
Willingness to participate in an on-call rotation and perform critical system maintenance/upgrades during evenings or weekends to avoid business disruption.
Proven ability to translate complex technical issues into plain language for non-technical staff (e.g., Escrow Officers, Title Examiners, external vendors).
Ability to prioritize multiple tasks and deadlines with attention to details.
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).

Responsibilities

Design business process solutions that improve workflows and operational efficiency.
Configure and maintain the EssentCORE Title Production System, including user access and audit-related permissions.
Administer user accounts, permissions, and security roles in compliance with data privacy requirements and ALTA best practices.
Provide primary support to production staff for application issues, document and template creation, document generation, and integration.
Support disaster recovery efforts and ensure updates are tested and deployed securely to prevent unauthorized access.
Monitor application health and provide technical support.
Track application performance, reduce downtime, and optimize system efficiency.
Create and maintain documentation, including user guides and reports.
Develop training materials for users.
Partner with internal teams, vendors, and management.
Support technical projects, including software implementations and upgrades.
Work with vendors on advanced troubleshooting, patches, and upgrade testing.
Perform additional duties as assigned.