System Administrator

TekSynap•Washington, DC

15h•Hybrid

About The Position

We are seeking a System Administrator to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

Experience performing systems administration, maintenance, troubleshooting, and operational support in enterprise IT environments.
Experience supporting ticket-driven IT operations using a system such as ServiceNow.
Experience supporting at least some combination of server, virtualization, messaging, backup, or infrastructure operations.
Working knowledge of system health monitoring, user/system support, configuration management, and maintenance procedures.
Ability to support recurring service requests, incidents, and change-related work while maintaining accurate status and documentation.
Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related technical field and 2-4 years of relevant systems administration experience; or Master’s Degree in Information Technology, Information Systems, Computer Science, or a related technical field and 0-2 years of relevant systems administration experience; or High School Diploma or equivalent and 8-10 years of relevant systems administration experience
Active or must be able to obtain Public Trust

Nice To Haves

Experience supporting Unix/Linux, VMware, backup/archive platforms, or Microsoft messaging environments.
Experience supporting federal enterprise IT environments.
Familiarity with patching, automation support, and operational documentation.
Experience coordinating with cross-functional technical teams in a multi-platform environment.

Responsibilities

Perform day-to-day systems administration and operational support for assigned infrastructure platforms and services.
Review, update, and fulfill ServiceNow tickets, including service requests, incidents, and change-related work, in accordance with customer requirements and service expectations.
Support Unix/Linux Server Support Services, including account administration, configuration changes, provisioning/decommissioning, system health monitoring, and troubleshooting of non-functional Linux-based services.
Support VMware Server Support Services, including provisioning and decommissioning virtual machines, applying approved configuration changes, supporting Tier 2/Tier 3 virtualization issues, and coordinating with storage, network, and application teams as needed.
Support Backup and Archiving Support Services, including maintenance activities, backup policy administration, patch support, and resolution of assigned requests and incidents related to backup and archiving platforms.
Support Messaging Support Services, including mailbox administration, troubleshooting user and service issues, monitoring messaging system health, and responding to incidents and service requests through ServiceNow ticketing system.
Assist with implementation of approved patches, upgrades, maintenance events, and security updates during scheduled patch windows.
Maintain accurate ticket notes, status updates, and operational records to support weekly updates and overall service accountability.
Generate or update technical documentation, operating procedures, and troubleshooting guidance for supported systems and platforms when assigned through ServiceNow.
Provide clear written and verbal communication to both technical and management audiences regarding status, issues, and support actions.
Participate in transition, knowledge transfer, and steady-state support activities to ensure continuity of service without disruption.