System Administrator Technology

Action•Birmingham, AL

About The Position

PURPOSE Work closely with CIO, IT Director, and external vendors to research, design, and implement right-sized technology solutions. Develop, deploy, and manage IT systems, platforms, and applications, ensuring an efficient technology environment. Develop and maintain a strong understanding of business processes along with how technology is used or can be used to improve effectiveness and efficiency. Further develop tools and processes to monitor and manage IT system availability and performance. ESSENTIAL FUNCTIONS Execute tasks in response to L2/L3 tickets for advanced to complex activities and provide escalation support for IT Help Desk. Oversee the maintenance of server and storage systems. Configure, manage, and maintain MS 365 environment. Observe our current project process and make suggestions for improvements and efficiency. Update systems and communicate changes with the team. Ensure all systems are properly integrated for functionality and efficiency. Provide IT support for minor issues and contact external IT support when needed. Communicator: Has excellent written and verbal communication skills. You will interact with many people throughout the day and help them with various technological and organizational tasks. Positive Attitude: Someone who is energetic and keeps an upbeat attitude even when busy. Finding ways to help those around you. Relational: Able to collaborate with various people within the company; someone who is patient, willing to learn and teach, and easily approachable. Self-starter: Fully engaged in the job, enjoys being challenged and learning new skills. Hardworking and motivated. Develop, recommend, and document plans, policy, standards, procedures, and checklists. Responds to telephone calls, email, and requests for technical support. Escalate and delegate problems to appropriate IT staff and support vendors when required. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to read, analyze, and interpret general business periodicals, professional journals, technical manuals, or governmental regulations. Assist in keeping project information and timelines updated for IT. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, or associates. Ability to lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Sets a positive example for associate relations. Interacts with associates to obtain feedback on product quality and service levels. Effectively responds to and handles associate problems and complaints. Must be able to sit for prolonged periods of time in front of a computer.

Requirements

Experienced: 3+ years of experience in a systems administrator or similar IT or technology role.
Working knowledge of Microsoft Server 2012, 2016 and 2019.
Ability to learn McLeod LoadMaster, CRM, and Imaging.
Respond to requests for technical assistance via phone, email, or ticketing system.
Research questions using available information resources.
Advise user on appropriate Action.
Identify and escalate situations requiring urgent attention.
Develop and maintain appropriate technology documentation, including current design and operation.
Prepare activity reports and perform trend analysis on problems reported.
Stay current with system information, changes and updates
Must be able to break complex problems down to manageable tasks and work all tasks through to completion.
Strong communication skills (verbal, listening, writing)
Strong organization and analytical skills
Effective conflict management skills
Effective change management skills
Strong customer and associate relation skills
High School Diploma or equivalent required.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical manuals, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, or associates.
Ability to lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.
Must be able to sit for prolonged periods of time in front of a computer.

Nice To Haves

Experience in McLeod software is a plus.
Experience in Microsoft SQL is a plus.
Associate’s degree from an accredited college, technical, business, or vocational school in information systems, computer science or a closely related field is preferred.
One year of relevant professional experience.
Current MCP, Server+, or Network + Certifications a plus.

Responsibilities

Execute tasks in response to L2/L3 tickets for advanced to complex activities and provide escalation support for IT Help Desk.
Oversee the maintenance of server and storage systems.
Configure, manage, and maintain MS 365 environment.
Observe our current project process and make suggestions for improvements and efficiency.
Update systems and communicate changes with the team.
Ensure all systems are properly integrated for functionality and efficiency.
Provide IT support for minor issues and contact external IT support when needed.
Contact external IT support when needed.
Develop, recommend, and document plans, policy, standards, procedures, and checklists.
Respond to telephone calls, email, and requests for technical support.
Escalate and delegate problems to appropriate IT staff and support vendors when required.
Assist in keeping project information and timelines updated for IT.
Effectively respond to and handle associate problems and complaints.