System Administrator, Senior
About The Position
Resource Management Concepts, Inc. (RMC) is seeking a Senior System Administrator to support IT work at NSWC Crane. The selected applicant will work collaboratively with the Tier II team in support of workstation compliance, and support hardware and software on the RDTE and NREN networks. This role involves creating and maintaining workstation images, building new systems, developing PowerShell scripts, and assisting with software installation and troubleshooting. The position also requires providing user support, researching emerging IT technologies, performing technical and requirements analysis, and escalating issues to management. A key responsibility is maintaining workstation Security Technical Implementation Guide (STIG) requirements to comply with DISA standards, including knowledge of ACAS and remediation of scan findings. The role also includes monitoring and maintaining NSWC Crane's accredited networks, managing system resources, implementing security procedures, and resolving hardware/software issues. The Senior System Administrator will manage system fixes, updates, and enhancements, ensuring the application of security policies. They will utilize a ticketing system (S-Now) and must respond to tickets and service calls within 60 minutes. The role involves determining workstation and application vulnerability risks, performing mitigation steps, and providing in-depth troubleshooting experience. Detailed analysis and feedback to agency management and internal customers for escalated tickets are also required.
Requirements
- Knowledge of DISA’s ACAS (Assured Compliance Assessment Solution), how scans work, how scan findings are applicable to workstations, and how to remediate
- Relevant and working knowledge of the administration of computer Active Directory (AD) accounts, Organizational Units (OU), Users & Groups, Vmware, System Center Configuration/MECM
- MECM experience on Windows OS
- Problem Solving ability and proactive attitude to identify and address potential issues
- PowerShell scripting
- Excellent communication skills
- 5 year's experience with Active Directory
- 7 year's experience in IT is required, workstation configuration, deployment, operation and maintenance of Microsoft operating systems
- Bachelor's Degree in related IT field
- Security Clearance Level: SECRET or higher
- Must Hold Cybersecurity Workforce Qualification to start work
- Required Certification(s): Security+/SecurityX, CASP, CISSP or equivalent IA-2 or IA-3
- IAT III 8570/8140 Baseline Certification CASP + or equivalent
Nice To Haves
- Ability to provide in-depth experience in trouble-shooting IT systems
Responsibilities
- Create and maintain workstation images and build new systems using a standard imaging process
- Develop Powershell scripts
- Assist in software installation and troubleshooting
- Provide user support and guidance
- Research, evaluate, and remain current on emerging tools, techniques, and IT technologies
- Work closely with client to perform technical and requirements analysis
- Provide support for the escalation and communication of status to local management and internal customers
- Maintain and update workstation Security Technical Implementation Guide (STIG) requirements to comply with DISA standards
- Monitor and perform maintenance analysis and diagnostics for NSWC Crane's accredited Networks such as Classified and Unclassified RDTE and NREN.
- Manage system resources performance, capacity, available, serviceability and recoverability.
- Implement security procedures and tools, develop and document system administration standard operating procedures, and resolve hardware and software interface and interoperability problems.
- Manage the installation and integration of systems fixes, updates and enhancements and ensure the application of security policies, principles and practices in the delivery of system administration services.
- Utilize Ticketing system S-Now
- Ensure response to tickets / on-site service call / urgent work stoppage needs within 60 minutes to begin troubleshooting resolutions
- Determine the vulnerability risks of workstations and applications using cybersecurity scanning techniques
- Perform mitigation steps to reduce the likelihood of known risk occurrences to an acceptable level
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Benefits
- high-quality, low-deductible healthcare plans
- competitive 401K package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
