System Administrator III

Reflexive Concepts•Annapolis Junction, MD

About The Position

Reflexive Concepts is seeking a skilled System Administrator III to join our team! This role involves providing comprehensive support for IT systems, including implementation, troubleshooting, and maintenance. The System Administrator III will manage daily activities related to the configuration and operation of IT systems, assist users, and ensure the smooth functioning of client/server, storage, network devices, and mobile devices. The position requires optimizing system operations, performing capacity analysis, and providing in-depth troubleshooting for complex IT systems. This includes analyzing and resolving issues related to server hardware, applications, and software integration, as well as supporting the dispatch system and hardware problems. The role also involves configuring and managing UNIX and Windows operating systems, network components, and implementing system enhancements. Experience with Cisco routers and switches is also necessary for supporting enterprise systems.

Requirements

Fifteen (15) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required.
Bachelor's degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional SA experience may be substituted for a bachelor's degree.
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manages IT system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
Provides support for the escalation and communication of status to agency management and internal customers.
Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating system enhancements to improve reliability and performance.
This candidate should have the skills and experience necessary to support installation and maintenance of Cisco routers and switches in support of enterprise systems for the program.

Nice To Haves

Docker
Kubernetes
AWS
Linux

Responsibilities

Provide support for implementation, troubleshooting and maintenance of IT systems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide support to IT systems including day-to-day operation, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in troubleshooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remain involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems; install/load operating system software; troubleshoot, maintain integrity of, and configure network components along with implementing operating system enhancements to improve reliability and performance
Support the design of systems, mission architecture and associated hardware
Analyze and resolve complex problems associated with server hardware, applications, and software integration
Support installation and maintenance of Cisco routers and switches in support of enterprise systems for the program.