System Administrator I (Help Desk)

Globalstar Telecommunications Limited•Covington, LA

62d•Onsite

About The Position

The System Administrator I will provide support for user desktops as well as minor administration tasks with company servers and specialized appliances. This is a primarily onsite, in-office position providing hands-on technical support and deployments.

Requirements

Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management with a strong focus on customer service
Strong documentation skills with ability to create clear, detailed KB articles and ticket notes
Ability to meet multiple deadlines in a fast-paced environment
Ability to effectively manage time and prioritize tasks
Strong problem-solving skills
Hands-on experience with Azure AD/Entra ID user management (password resets, account provisioning, group memberships)
Mobile Device Management (MDM) experience with Intune, or similar platforms for device enrollment, policy deployment, and trouble shooting
Proficient with Windows 11
Mobile device support (iOS and Android)
Basic Active Directory concepts and user object management
Experience with ticketing systems
Hardware troubleshooting (laptops, desktops, peripherals)
Microsoft 365 administration (user licensing, mailbox management, Teams support)
High School diploma or GED-equivalent
Associate's or Bachelor's degree in computer science, Information Technology, System Administration, or closely related field, or equivalent experience required
Up to 2 years of system administration and network administration experience
Experience with Windows 11
Experience with Microsoft Office applications
Familiarity with Group Policy and Intune policy
Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
Ability to operate the equipment used for the job
Ability to lift 30 pounds at times
May be required to work unpredictable hours in emergencies
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Responsibilities

Deploy and image desktop/laptop systems at scale using KACE SDA or similar imaging tools, ensuring consistent Windows 11 configurations across the organization
Provide in-person hardware troubleshooting and repairs including component replacement, upgrades, and diagnostics
Troubleshoot hardware and software issues on end-user systems, providing timely hands-on resolution for daily support requests
Manage physical IT asset inventory, tagging, and tracking for all distributed hardware
Perform onsite user workstation setups, moves, and technology refreshes
Create, modify, and maintain user accounts across Active Directory, Azure AD/Entra ID, and other managed systems
Develop and maintain automation scripts and workflows to streamline repetitive deployment and configuration tasks
Document technical procedures, create knowledge base articles, and maintain accurate ticket records
Perform data backup and restoration for user profiles and critical files
Collaborate directly with end users and security teams to assess computing requirements and ensure systems meet business needs
Respond to walk-up support requests and maintain IT support area availability