Help Desk Administrator

National Oak Brand•Lakeland, FL

1d•Onsite

About The Position

National Oak Distributors (NOD) has merged with Integrated Supply Network (ISN) combining the leader in automotive paint, body and equipment wholesale distribution with the leader in automotive tools and equipment distribution. This is a significant step forward in our vision to expand geographic reach, and to deliver value added services and solutions to both suppliers and customers. Our priority remains unchanged – to continue to deliver exceptional service and value to our suppliers and customers in a thriving and collaborative workplace for the industry’s top talent. Role Summary As an IT Helpdesk Administrator, you will be an integral part of our IT service team, providing essential technical assistance to end-users following the ITSM methodology. This role is designed for individuals at the beginning of their IT career who are eager to apply their academic knowledge in a real-world setting, learn new skills, and grow within a collaborative and fast-paced environment. This is a Monday - Friday in office position. Benefits include competitive pay rate, 100% company paid health insurance for employee, 401k, over three weeks paid time off and more! The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this position successfully.

Requirements

Good understanding of Windows Operating Systems such as Windows 10/11.
Good understanding of computer systems, mobile devices and other tech
Microsoft Office 365 experience.
Must be able to stay calm in stressful situations perform their work task in a very positive customer service manner.
Knowledge and ability to user Remote Access tools.
Good understanding of Active Directory.
Associate or higher degree in a related field; advanced knowledge of computer systems; understanding of IT best practices; ability to respond to help desk requests after hours on a limited basis.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Database software, Development software and Internet software.

Nice To Haves

Knowledgeable of network LAN/WAN topologies is a plus.
Knowledge of OS deployment solutions such as MDT.
Microsoft/CompTIA certifications (MCP, A+, Network+ and Security+); any of these will be highly advantageous in resume consideration.

Responsibilities

Provide technical support for both hardware and software issues our users encounter.
Respond to and resolve help desk requests.
Review application logs, update, and document processes for knowledge base.
Install and test computer-related equipment.