Help Desk Administrator

Market America•Greensboro, NC

7d•Onsite

About The Position

Market America a Global Product Brokerage and Internet Marketing company that specializes in One-to-One Marketing, is seeking a Help Desk Administrator for our IT Team. Position Summary Provides first level on-site technical and administrative support for all company users, including software and hardware, office printers, Internet, telephone, and VOIP system for Windows and MAC Operating environments.

Requirements

High school diploma or GED
Two to three years experience in Windows Operating Systems, MS Office Applications, Active Directory, and computer hardware.

Nice To Haves

Proficient use of MS office Products, PC Hardware, and Terminal Emulation software.
Above moderate levels of service orientation and troubleshooting,
Moderate levels of English reading comprehension, speaking, and writing; active listening; critical thinking; and complex problem solving.

Responsibilities

Responds to computer-related requests to ensure user productivity.
Installs necessary software and upgrades, printers, and voice systems on new and existing employees workstations.
Relocates hardware to required locations and ensures accurate access levels.
Manages the Help Desk Queue to ensure timely and accurate changes.
Records software and hardware inventory to accurate indicate level.
Creates and maintains all network accounts
Troubleshoots computer-related issues to effectively resolve problems.
Travel to other locations and events for support, as needed
Provides on-call support.