Sr. Help Desk Administrator
About The Position
The IT Helpdesk Administrator provides technical support, system administration, and operational management across a hybrid infrastructure consisting of Windows-based environments in both office and cloud platforms (e.g., Microsoft 365, Azure). This role supports end-users, maintains endpoint standards, manages identity and access, and ensures the reliability, security, and performance of core IT systems. The ideal candidate is customer-centric, highly organized, and capable of troubleshooting diverse issues ranging from desktop support to network connectivity and cloud service administration.
Requirements
- 4-6 years of experience in IT support or system administration.
- Strong knowledge of Windows OS, Windows Server, and Microsoft 365 administration.
- Experience with Active Directory, Azure AD/Entra ID, and GPOs.
- Familiarity with cloud services (Azure preferred).
- Hands-on experience with endpoint management tools (Intune, SCCM, or equivalent).
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent communication, troubleshooting, and customer-service skills.
Responsibilities
- Serve as primary point of contact for Level 1 and Level 2 helpdesk tickets.
- Troubleshoot issues with Windows 10/11, Office applications, Outlook, VPN, printers, and other end-user technologies.
- Provide remote and in-person support for hardware, software, and connectivity issues.
- Assist new hires with onboarding, account setup, and device deployment.
- Manage and maintain Active Directory, Azure Active Directory / Entra ID, and identity lifecycle processes.
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and security policies.
- Perform routine Windows Server tasks such as user/group management, GPO updates, patching, and monitoring.
- Support hybrid AD environments, including synchronization, SSO, and MFA configurations.
- Deploy, configure, and manage endpoints using tools such as Intune, Autopilot, or other MDM solutions.
- Maintain standardized images, profiles, and compliance policies for desktops and laptops.
- Monitor endpoint health, performance, and security posture.
- Assist with basic network troubleshooting (DNS, DHCP, Wi-Fi, VPN, firewalls).
- Support on-premises servers, virtualization platforms (VMware/Hyper-V), and storage systems as needed.
- Collaborate with senior engineers on infrastructure changes, upgrades, and security improvements.
- Enforce security best practices, including MFA, conditional access, patch compliance, and endpoint protection.
- Assist with audits, asset tracking, and vulnerability remediation.
- Monitor and escalate suspicious activity or security incidents.
- Maintain accurate documentation for systems, procedures, and knowledge base articles.
- Recommend and implement improvements to helpdesk workflow and system reliability.
- Participate in IT projects involving migrations, deployments, and new technology rollouts.
Benefits
- 100% covered Medical/Dental/Vision insurance for employee AND spouse + dependents!
- 401K with 4% employer match (eligible after 90 days of employment) and immediate 100% vesting
- Generous PTO policy + paid holidays
- Life Insurance
- Voluntary Life Insurance
- Disability Insurance
- Critical Illness Coverage
- Accident Insurance
- Healthcare FSA
- Dependent Care FSA
- Travel Assistance Program
- Employee Assistance Program (EAP)
- Fully stocked kitchen
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
