IT Help Desk Administrator

VITALITY WORKS INC • Albuquerque, NM

5d • $24 - $25 • Onsite

About The Position

As an IT Helpdesk Administrator, you will provide initial support to end users via e-mail, phone and chat. Using critical thinking skills, along with generalized product knowledge, the agent will assess, diagnose, troubleshoot and resolve all issues within their scope and skillset before elevating to Tier 2 or the Systems/Network Administrator

Requirements

• Associate’s Degree in Information Technology, or the equivalent work-related experience.
• At least 1 year of experience in a help desk role, along with Comp TIA ITF+ Certification.
• A+ Certified, or obtains certification within 6 months.
• Able to change a print toner cartridge and imaging unit.
• Able to walk someone though basic troubleshooting steps in person, through email, or over the phone.
• Knowing the 7 steps of the OSI model (working knowledge, implementation and extensive use not needed).
• The ability to accurately describe the initial issue, along with all troubleshooting steps taken before passing a ticket on to L2/SA/NA.
• Understanding IP addressing schemes, formats, and subnetting (working knowledge, no need to be a SME).
• The ability to handle stress and time management in an effective manner.
• Position is in an office environment.
• Position will require entry to GMP and controlled areas with specific dress code requirements.
• Position will require some walking, standing and sitting.
• Being able to sit for long periods of time.
• Ability to lift at least 50 pounds.

Responsibilities

• Assist in the day to day operations of the IT team, providing support to employees, vendors and senior IT staff.
• Assist the Network and Systems Administrators with large scale deployments/upgrades/etc.
• Maintain the company’s side of our ERP system, modifying documents, minor values, etc.
• Assist in maintaining company IT inventory, setting up new hires, ensuring all IT needs are met.
• Assist in employee onboardings and terminations from an IT perspective (Access, accounts, etc.)

Benefits

• Highly Competitive Medical, Dental, & Vision Coverage
• Health Savings Account
• Benefits: Basic Life/AD&D, STD/LTD, & Employee Assistance Program paid by Vitality Works, Voluntary Supplemental Life/AD&D, Critical Illness & Accident Insurance
• Work/Life Balance: Sick Leave, Vacation Time & Paid Holidays
• 401(k) Plan: 100% match on the first 3% contributed plus an additional 50% up to 5%
• Group Voluntary Benefits
• 2 FREE Supplements per month
• Amazing on-campus gym/basketball courts/walking paths
• Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees